Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Very Adamant, reckless answering to the customer
October 16, 2023
Overall rating

Very adamant and irrelevant answers when I ask questions to him, unprofessional manner. Sears Technician - Very bad to your business. My rating is Zero Star

Sravan Reddy,

Metuchen, NJ

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697492065935

Unbelievably irresponsible
October 16, 2023
Overall rating

I had my dryer timer and button replaced. Technician moved it away and by doing so disconnected vent. He proceeded to replace the parts and when done, turned the dryer on and said all is done. Only after I stated that nothing is coming out of the vent outside, he said "oh, you'll have to either do it yourself or call someone to re=contact the vent ". After questioned why would I have to do that, he said it's not correctly installed. I explained that it was professionally installed and had functioned until he disconnected it, he stated that he's not an instalation technician. When my husband insisted on him leaving the dryer in the state that he found it, he got his colegue (who was seating in the truck entire time) and they together contact it in such manner that it's just barely connected. Air is blown all=over the laundry under & behind the machine. They left abruptly just saying it is done. No goodbye or anything else. All of the lint that was stuck behind was left allover as well. Unbelievable irresponsible and awful service =man manners. I'm shocked to what degree of rudnes was displayed. Previous technician who had diagnosed the issue Mike was great but one, oh boy what a disappointment.

Mia S,

Mchenry, IL

Customer service response - Dear Mia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697492081849

Stove PM
October 16, 2023
Overall rating

This was supposed to be a PM for our stove, perhaps he did what was required but ALL that was done was to turn on the burners and start the oven. There was NO "maintenance" done. When I said the oven door was streaked from between the glass, he said "that happens all the time and you have to take the door apart to clean it". I think it was a useless visit as we already knew the burners and the oven worked

Stephen G,

Imperial, MO

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697492638507

washing machine
October 16, 2023
Overall rating

Did not fixed my washing machine. He said there was no water pressure when I wash every single day.

Lydia V,

Aguirre, PR

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697502220236

It's ok nothing to say
October 16, 2023
Overall rating

No it's fine nothing today really will get it checked elsewhere

Joseph D,

Hopewell Jct, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1697500464605

Disrespectful, Rude, Arrogant, Sexually verbally inappropria
October 16, 2023
Overall rating

He comes in acting kind but made inappropriate comment about condom while working on washing machine last time he was at our house. Speaks in condescending manner. My young boys even said he was mean to my wife and rude after he left our house This time he again was rude. Wouldn't hear what we were saying. He said he didn't know what was causing dishwasher to leak but these parts are wrong the previous tech guy ordered. Asked him again what the cause of the leak was and he said he didn't know and he would replaced the parts as instructed. Asked him to run the dishwasher for 5 minutes to see if it was leaking. He said he did when in reality witnessed by my wife and father in law he only ran it for 10 seconds then opened the door. When asked again to please run it to see if it's leaking and he said no he was here to replace the parts ordered. After he left, my wife ran the dishwasher and it of course it was leaking still after just a minute of having it run a cycle. We have video to prove it. No woman by herself or woman with her children should be alone with this man in their house. He's disrespectful not hearing the customers, arrogant, inappropriate, and doesn't repair.

John W,

Chicopee, MA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697492046076

Ice maker still not working
October 16, 2023
Overall rating

Ice maker still not working. Getting frustrated that after 5 technicians it is still not working.

Etta D,

Conroe, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1697500299220

Caused a Major Gas Leak in My House
October 16, 2023
Overall rating

Was supposed to fix my oven but instead caused a major gas leak in my house.

Jermaine Y,

Roosevelt, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697492025470

Horrible horrible service
October 15, 2023
Overall rating

This is the third time the Technician hasn't shown up

Charlotte Augustyniak,

Baltimore, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1697496717537

Unfamiliar with the appliance
October 15, 2023
Overall rating

The technician has not been able to fix it in three visits. At the same time, I must have received 20-3o emails and text messages from Sears, which was quite irritating and unnecessary

Michael M,

Chagrin Falls, OH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697492003269