Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Poor
Poor service never show back up. By 5pm. Have to reschedule do not won't him back at my home. Lost a hole day of work.
Katherine T,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368727852
Failure to show
This isn't specific to Glenn who I give an above average rating to. However, My original appointment was Friday and no one showed, I did not receive a call or text. It is impossible to get someone from A&E on the phone. Your timeframe of 8 to 5 is incredibly inconvenient to homeowners who have no idea when the tech will show and infuriating when I wait all day Friday and no one shows at all.
Thomas N,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368721516
Replacement of cooktop
He's recommending a replacement cook top. I can't rate the service until the job is done. When the replacement happens, I can them recommend.
Richard B,
Uppr Marlboro, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696292226890
Not Repaired
Tech showed up was speedy and installing the new parts said everything was OK when we got home to inspect the ice machine stopped working and now the alarm goes off when you open the door. Seems to have made the problem worse! This unit just needs to be replaced that's why we paid for the warranty. We started this whole process over six weeks ago in the refrigerator still not working, right.
Leonides M,
P C Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696292136718
Refrigerator repair
Would not make the repairs because the refrigerator was a scratch and dent and the company we bought it from removed the stickers with the model number and serial number but the numbers are on the side of the refrigerator. This is the second time they were sent for refrigerator repair. Choice Home Warranty has reissued the work order to a different company!!
Scott Tobbe,
Mesa, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696287421394
No show
For the second time, a no show. Will never purchase another GE warranty.
Kenneth R,
Grove City, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696287349331
A/C
My air still not working and my air unit in my basement is making an awful noise that it was not making before
Bryan W,
Brownstown, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696287085838
Disappointment
I did not have confidence that Kyle knew what he was doing. I told him I had water backing up. He took out the toe kick. shined his light under my dishwasher. then he turned it on and water backed up. he then said that I had a bad motor and it needed replacing. He diagnosed this based on a smell he said he smelled and that it was hot. I can't see how anything could get hot in less than 30 seconds though. He then left the water inside my dishwasher and I had to ask him to clean it up before he left. Based on what I watched, I would like a second opinion from a more experienced technician or a refund.
Chief D,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696287078341
Service good, communication terrible
On 9/28 I rec'd a call asking for info on repair and was told that on day before I would receive a window on when tech would come-never rec'd any call or msg. On morning of service all I was given was 11 hour window between 7am and 6 pm. At 9:00 AHS site showed window of 9-12. At 12 calling A&E recording said 5 stops away but text msg still showed 7-6pm. Tech came around 3:35. Unacceptable scheduling communication-I sat around all day because A&E/tech can't manage their schwdule. Will never use you again.
Alan K,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696286872706
Call me ASAP
This is not a Mohammad complaint. Mohammad was very professional. Call me ASAP 3017044924 The service from Sears has been terrible. My Washer is still broken and leaking water. Now my vinyl floor is literally torn/ripped (Not water damage). The first of 3 technicians took a part of the washer with him. And now you want more money than buying a new washer and dryer together!!!
Preston James,
Laurel, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696286854646