Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Unsatisfied customer
October 16, 2023
Overall rating

Was given parts list and the parts some were not put in washer, the water pump is still in the box unopened. Washer settings all turned on now only half do and a new control board was supposed to be put in.

Delia H,

Corp Christi, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697578493829

Leak. Dish washer
October 16, 2023
Overall rating

Bad leak after he left. Came to fix leak……it's much worse than before he started. Extremely disappointed and angry

Richard B,

Phoenix, AZ

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697579122070

Big Liar
October 16, 2023
Overall rating

This guy is a straight-up LIAR. Guy said he called numerous times, and I didn't answer, and he showed up, and no one was home. The crazy thing is, as he wrote all this madness, we were sitting outside and tracking the stops ahead. These technicians are a waste of time, they tell a lot of lies ad they actually come to your house and break the appliances to then come back numerous times to fix it. And and before I forget they sign signatures too saying they show up to your home without them actually coming. This guy isnt even smart to know people do have cameras on their homes to proove he didnt show up.

Ophelia P,

Killeen, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697579103047

Dissatisfied
October 16, 2023
Overall rating

The technician never called or showed up today. This is the second time it has happened. I should not have to pay another service fee because Sears sent the wrong part to begin with. This has been the biggest debacle ever. There is no "live" person to speak with on your ridiculous automated phone system. I'm very dissatisfied and will end my service agreement if this is not rectified.

Joy F,

Farmington, NM

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697579080454

Terrible
October 16, 2023
Overall rating

The scheduled time for my service appointment was between 8am and 5pm. The tech called at 3:30pm and said he'd be at my house by 4pm. I told him I wouldn't be home until 4:15. He said he couldn't wait. I reminded him the appointment was from 8am until 5pm. He told me that's not how it works. I told him don't come back

Frank H,

Richland, WA

Customer service response - Dear Frank thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697578453657

WASHER REPAIR
October 16, 2023
Overall rating

PAUL DID NOT FIX THE PROBLEM HE GOT THE WASHER DOOR OPENED BUT AFTER HE LEFT MY DRIVE WAY I PUT SOME CLOTHES IN SAME PROBLEM THIS IS THE 2ND PERSON TO TRY TO FIX IT' NOW THIS IS REDICULAS PLEASE CALL ME TODAY 7063753320

Frances T,

Chickamauga, GA

Customer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.

Sears Home Services on 1697578521135

Hot water heater
October 16, 2023
Overall rating

Terrible service I've been without hit water for over a month, they finally send someone out and know they tell me I have to find someone to fix it and they will pay smh

Joseph K,

Royersford, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697503078099

Not fixed
October 16, 2023
Overall rating

This service worked for one load of laundry. It will not work again. The same problem is occurring. Tub not filling. We are unable to do laundry

Teresa B,

Hampden, MA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697492309866

Sears is a ripoff
October 16, 2023
Overall rating

Juan did great- the diagnostic fee you charged for two separate work orders in one visit is a scam. I will not be returning.

Ben W,

Chicago, IL

Customer service response - Dear Ben thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697492540645

Homeowner
October 16, 2023
Overall rating

The service is terrible. This man said someone would be calling us today, Monday Oct 16. It is now 3:00 pm. I have been waiting all day. The claim number is L23090850120001. Our TV issue began on Aug 25. Sears needs to honor this protection agreement or face legal action. You leave me no choice. I certainly would not have waited 3 months to buy a new TV if I did not have a protection agreement. I expect an immediate response now!

Charles N,

Springfield, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1697492280091