Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Home owner
After arriving around 8:30am Wade sat in his truck for 40 minutes before starting work. He spent less than 5 minutes checking the furnace. I requested a check on the thermostat or a/c unit since the air was not getting cool enough. He was just out on May 5th for a preventative maintenance check on the a/c and also spent only 5 minutes without checking the Freon level. He refuse to check Freon today. Please do not send Wade for any future service calls.
Charlie Y,
Channelview, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378286136
Extremely rude
it felt like he did not want to work at all.
Ruben H,
Chicago, ILCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696369387829
He closed my claim without completing work
Estimated arrival was 158pm and he showed up before 10 am and I was not home and he closed my ticket without completing job
Esmerala S,
Las Vegas, NVCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696369360619
Didn't do anything
The tech came in, didn't even bother to take his sunglasses off, spent maybe 5 minutes and said it's working fine and left. It's not working.
Carrie L,
Mineral, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696369339183
Gross Incompetence
My LG refrigerator does not make ice. You sent three technicians 3 different times each said that he fixed the problem, but they did not. I am now waiting for the 4th one to come. Also, one appointment was cancelled at the day! I have wasted 4 days waiting , with no results.
Wanda M,
Cedar Hill, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696369306250
Waste of time
Lack of communication, no quote as promised, or returned calls, and after a rescheduled visit, they "say" they don't have my size door. Sounds like a crock of you know what!! And the other rep Jamie…no words
Therese D,
Los Angeles, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696369292453
Waste of time
I entered my make and model of the refrigerator into the system, but the technician was unable to honor the warranty for my refrigerator because of the make and model.
Jermaine S,
Lanham, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696369247639
Left before he fixed the stove .
Tech could not find the serial no and refused to call GE do I did but as he was walking out the door saying he could do nothing I tried to give him the info I had received a minute ago from Ge and he said he closed the order and refused to stay to fix . Gad to re call Sears and am promised soneone will come back today . We will see .
Sussan M,
Rancho Mirage, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696369215229
0-
He was a very polite man but I don't think he knew what he was doing he never even turned my stove on to see what it was doing to make sure it was working properly or not he did absolutely nothing except to make sure there was nothing wrong with the wiring! It was a wasted trip here and a waste of my time to sit here all day and wait on him I'm not very satisfied at all!
Dana V,
Hawesville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696369189229
CHARLES WAS NOT THE PROBLEM
My 3rd appt is on 10-5-23. My second appt was 9-28-23 and NOBODY called, nor did they show up to do the repair on our refrigerator. SEARS has become the WORST company in my opinion.
Teri Lloyd,
Sylacauga, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696369090013