Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Freezer Ice Dispenser
Sears technicians have been out five times to repair the ice maker and ice dispenser on our refrigerator. The ice dispenser is working but the ice maker is still not working. The latest technician who was here today left without ensuring that the ice maker is working. This is very frustrating.
Vincent H,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696455075436
Not working
The technician is, he didn't fix anything. He just left the machine now working.
Tesfahun T,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696455065057
no concern for quality
I have been trying to get my ice maker fixed since May. I have had 6 appointments. 2 times the technician never provided status and never showed up. 4 times the technician showed up and didn't fix the problem. Today the technician installed the delivered parts and left without verifying the problem was fixed. In fact, he asked me to shut off water, i went into basement and did so, then waited for him to ask me to turn it back on. After 20 min or so with no feedback i went upstairs to find my door left open and the technician gone. I later received emails implying i had signed for services when i never did so. Bottom line - 5 months of horrible service, problem not fixed, technicians not seeming to care.
Mark R,
Florissant, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696460179519
Tech could not fix!
4th tech visit and oven is still not fixed. Techs are clueless. Have not had a working ovebln for over 2 months. Extended warrantee is a total rip off with this company. Next call is to my lawyer!
Bruce S,
Long Beach, NYCustomer service response - Dear Bruce thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455078292
Horrible
I would have given 0 stars if that was an option. This is second time this person (I won't give him satisfaction of calling him a technician)! Came to service our refrigerator. He didn't do anything on either visit!! He was here to review our refrigerator for replacement. He pretended not to understand. When I got the benefit person on phone, Robert was told what was needed. After I hung up with benefits person, Robert picked up his tool box and left without me saying anything to us! Today's service caps off many visits and phone calls with Sears regarding our leaking refrigerator!! I'm so angry 😡
Helen W,
Vacaville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696455048938
Complain
Subject: Urgent Complaint Regarding Sears I am writing to express my deep dissatisfaction with the maintenance service provided by Sears on October 3, 2023. Unfortunately, I must report a highly unprofessional and unacceptable experience with the technician who visited my home. On the specified date, a Sears maintenance technician was scheduled to address the spinning issue with my appliance. The previous Sears technician had identified the problem and ordered the necessary replacement parts. However, the technician who visited us today did not even attempt to address the issue. Instead, he only discussed clogs inside the machine, completely neglecting the critical issue we had reported earlier. What is most concerning is that he did not communicate with us regarding the status of the previously ordered parts or why he chose not to install them. Without providing any explanation, he abruptly left our premises, leaving us in a state of frustration and inconvenience. This situation is highly unfortunate and unacceptable. We rely on Sears for professional and efficient maintenance services, but this experience has shaken our confidence in the quality of service we can expect. I kindly request your immediate attention to this matter to rectify the situation. Please arrange for a competent technician to revisit our home and address the spinning issue as previously diagnosed and ordered. Additionally, we would appreciate clear communication regarding the status of the ordered parts and the reason they were not installed during the recent service visit. I trust that Sears values its customers and their satisfaction and will take prompt action to resolve this issue. Your attention to this matter is crucial, and we look forward to a swift resolution. Sincerely,
Sherantha J,
Chicago, ILCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696455762144
Terrible
This guy is a no-show every time they keep assigning him to do work at my property. Mr. Aziz very unprofessional. Terrible representative for Sears home service.
Chris C,
Bear, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378439433
Didn't have time to address problem after I sat home 8 hrs
Told tech washer shook violently under load. Technician tilted it, tightened something, started it with no clothes and said it's level but loud as the bearings are bad. I said it won't go unlevel unless there is a load. He said he didn't have time. I said let's try. He showed me his route and how late it was, I told him I would just call in for another repair. Here 15 minutes total. Please send another technician earlier in the day so I don't waste 8 hours sitting at home. Took a video just now for the next tech and what ever he did has caused it to leak now also.
Jeffrey S,
Haymarket, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378398856
Horrible tech and service
Vincent treated my parents with such rudeness and complete disrespect. He told 78 year old individuals that is unacceptable to not pull a fridge out and clean it. He then charged for the clean up, BUT he left a huge mess which involved hours of clean up.
Joyce,
Gap, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378354191
Lack of attention to detail
Technician left dryer vent disconnected. We didn't notice until the second load. Basement filled with dryer dust and lint as a result.
Bruce K,
Rogers City, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378329842