Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Bad
Very bad. The technician did absolutely nothing. He stated that you don't remove lint or clear blockage to get the dryer fixed as you don't have the tools to do so. What a nonsense excuse
Ibibia D,
Salisbury, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455415436
Service to repair Maytag Washer
No technician came out, no review to give
Kenneth S,
Quitman, MSCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696455423641
Incorrect diagnosis done
It was suggested that the water pressure sensor was bad but it didn't fix the issue.
Bhushan,
Apex, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455351923
Incorrect diagnosis
Multiple visits were done but issue was not addressed. The appliance was just 4 year old.
Bhushan,
Apex, NCCustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1696455380472
Coughing with a open Mouth
Coughing with a open mouth and not covering had as him to put on a mask after coughing until he was coughing spit.
Mark C,
Bossier City, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455323423
great
great for Micael. But WHY DID IT TAKE OVER TWOMWEEKS TO GET HIM HERE? an unhappy customer, Steve Adden
Steven A,
Mc Cormick, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455300672
Dryer repair
Very disappointed because my dryer just need the hoses repaired and they couldn't fix it leaving this company they never care do my service repairs and I have the platinum package
Lisa M,
Brandywine, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696455284174
Problem Was not fixed
The refrigerator continues with the same problem. It continues to bill up frost again. Customer is not happy at all.
Gayle L,
Merrillville, INCustomer service response - Dear Gayle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455292821
Broke our microwave brace over stove
He fixed the microwave but broke the brackets that hold the microwave up. We can no longer use our microwave
Laureen M,
Temple, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455258099
Third Visit, Dishwasher Still Broken
Charles is the third Sears technician to come out to fix my dishwasher (after Daniel K and Mahmood) and much like the other two, he left without fixing my dishwasher after I already paid. However he's the first one to claim I need a plumber to fix an elbow fitting which you would think is something an appliance technician should be able to handle. Much like the others, he saw a complicated repair job and came up with whatever excuse he could think of to not do the work (Mahmood claimed he didn't have the parts he needed without telling me what part was missing, Daniel K took a quick look and said he needed parts that Mahmood claims were insufficient). I expect a full refund seeing as my dishwasher was never fixed and I'm now told Sears can't fix it. I had a different company come out and fix my dishwasher with no issues a day later. Didn't need a plumber.
Alex F,
Richmond, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696455247003