Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Terrible Experience
This was the 5th time a technician has been to my house. Each visit requires weeks in between so I've been without a working refrigerator for months. This was the 2nd time Greg was here. The first time he ordered incorrect parts. This time he left old parts and several boxes in a large pile in my kitchen. He seems like a nice enough guy, but this experience is unacceptable. Based on the track record of this company I doubt my refrigerator is fixed.
Michael R,
Sturtevant, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973763235
HVAC systems annual maintenance
Didn't check both the units. Could have been more helpful and accommodating with questions about the service.
Raja D,
Malvern, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696973570881
GE Washer
My washer isn't still working after the technician put the new parts
Angela R,
La Porte, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696973553816
Dissatisfied and frustrated warranty sears service
One Month ago I Opened a Sears service order to review my AC issues on my home. The technician arrived to my home and review my units and based on his feedback and email report my issues needed to be replaced. Then a second company arrived to my home review my units and provide me a different diagnosis diferente that Sears Technician. This 2nd company mention that I need to clean my units and this will solve my AC issue. Sears do not cover this clean up and must to Pay for this service. Then my AC issue still was there I called Sears again about my issues. Sears opened a second order to review my AC units. Technician arrived again to check my units and found same issues .units needs to be replaced. Today 10/9/2023 I received a Sears call phone form Case Manager to tell me that Sears will not able to cover old AC units and therefore Sears will not be able to solve my AC issue. I felt totally frustrated and dissatisfied for this Sears answer. I was out from my job to attend all Sears appointments (Without Pay in my job) for nothing. It was a waste of my time, money for nothing. Sears warranty is not a good option to cover your home.
Claudia C,
Brownsville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973538758
Very poor
Didn't do a thorough job and made it about us.
Prashant C,
Sugar Land, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696973520841
Communication was so bad that we cancelled the service
We contracted with this business through American Home Shield (AHS) to service an oven. We initially called to discuss the scheduled date of service, as we had no way to cook anything and needed a fast response. We were given 2 dates, whereby we had to stay at home from 8:00 a.m. to 8:00 p.m., and the technician neglected to show both days. However, the timeframe of expected arrival to complete the job kept changing throughout the day...no communication from the office to notify us or ask if this would be acceptable. If given the option, we would have hired someone else to complete the job. Then, after calling American Home Shield to explain our frustration with this situation, an AHS rep ensured us that the technician would be at our house that day. This was based on an assurance from the technician's office. Immediately after I hung up the phone with AHS, the technician's office sent us a text cancelling the job for the day and rescheduling us for several days later. Again, this was after just promising that the technician would be there that day. I called AHS back and cancelled the job with this company. I called another company and we were serviced within 1 business day. I am sure that these technician's are very busy, but just as they want us to respect their time, they should do the same for their customers. No communication, long wait times to get service with no communication, no keeping the agreements they make...all signs of bad management. Please fix it! Your clients deserve better.
Marian R/Donna W,
Jacksonville, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973513475
0 stars
For the 2nd time, my serviceman never showed up, with no correspondence. I had an appointment 9/29 and they didn't show up and didn't call. I had a rescheduled appointment today, 10/9, and they didn't show nor call.
Kevin C,
Lebanon, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696973506171
Not fixed
Water drained out all over the floor
Peggy P,
Lawrenceburg, KYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696887599794
Repair fail
Dryer is not working after first load it dried. It's feels the temperature is extremely hot. Unacceptable to wait two days for a recall visit. Very disappointed.
Tania G,
Miami Lakes, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696887543102
Technically It Works
Installed parts to fix a door malfunction on a microwave which disabled the whole microwave. Door open button will open the door but keeps looping through the door open actuation indefinitely. Lights under the microwave for the stove also don't work, they worked before the microwave shut down. It works but not quite back to factory function.
Jon C,
Richland, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696887527809