Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
I would rate 0
Over 6 appointments confirmed by sears, technician showed up only 2 times, no cancellation, no notice, they just confirm asking you to be home from 9 to 5 and they just don't come and don't care! Of course, my fridge is still not fixed, worst service ever!
Corinne I,
Powhatan, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697294929853
Dryer is still broken
My experiance with the warrenty service is disappointing. Im not sure if the lack of technicians knowledge or the lack of understand the appliance. I have had four visit for my dryer and its not charles's complete fault but my dryer is still not warming up when does sears decide that the repairs are not working and we need to look into a new dryer
Mary G,
Peyton, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697294916916
TIMOTHY - YOU ARE A LIAR
I had an appointment with you on October 13 at 9:46 AM, there two cars in the drive way. You told your boss that you show up at my house and no one answer the door. For this reason, I am calling you a liar. You never came to my house. I was home waiting for you to show up. I check my security camera and you were no where to be found on my security system.
Clasious S,
Clarkesville, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697294893374
Broke dryer, no one ever followed up
Fixed bad roller on dryer, but broke the igniter in the process. Not mad about that part, it happens. However, said I'd be contacted the next day about fixing it, which never happened. Had to order part and replace it myself instead.
Patrick M,
Maplewood, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697294906387
Terrible
The technician did nothing! I asked him how did he actually diagnose the problem? His answer was I pressed a button! Our pause button on the washer did not pause the washer!Sears was told this over the phone.! The technician actually did nothing ! I asked how did he evacuate the problem? He again said I pressed the button!
Joan A,
Tomkins Cove, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697243307441
Sears cancelled appointments, via text!!!
It is now 5 p.m. and the technician has not shown up nor called. Very frustrated with Sears repair.
Nancy W,
Rescue, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697243271493
Dishwasher
He was helpful and seemed to know what he was doing. Only problem is the problem is not resolved. I ran a cycle through the dishwasher and the top sprayer nozzle fell down again just as before. Do I need to schedule another appointment to have it repaired properly?
Marie Z,
Lakewood, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697241052279
Tried but the fridge still doesn't work.
The fridge was a little noisy and we wanted to repair it before selling. This was at the end of august. After the 2 nd visit the noise stopped because the entire fridge stopped. Now after 4 visits and over 2 months the fridge doesn't work It seems each tech who came had no notes from the previous visit and made their best guess as to what was wrong with it. Awful service. Horrible communication with no options. Will never pay for another warranty. No way to chat live with anyone other than the tech when they arrive. I'm now throwing out the fridge. #awful #notworththecost #neveragain.
Gerard C,
Nashville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697238549422
Oscar was pleasant but he did not repair the machine.
Oscar was pleasant but he did not find or fix the machine. After he left the machine still did not work.
Wilma P,
Palatine, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1697238526806
Zero stars of I could!!!
First came to diagnose my washer in June.After several missed follow-up service appointments, the inexperienced technician they sent came and messed up my newly ordered interface board for my washer because he didn't read the instructions that came with the part.... I had to call GE directly and pay out of pocket for a service that had been covered by my home warranty. Very unsatisfied never again customer.
Ayotade A,
Spotsylvania, VACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233782479