Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
GE Monogram
Sears sent a person who said they cain't work on our refridgerator. Waited over a month for this appointment. Why did they schedule this technician??
John H,
Salem, ORCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1697578664516
Would not recommend
They scheduled and rescheduled our apt 5 times. They would not call or text saying they were not showing up. It was not until the following day They notified us that they were rescheduling. My refrigerator broke Aug 9th. The first time they came out was Aug 25. The parts were here by Aug 27. They did not actually show up to fix it until Oct 17! They were impossible for me or my warranty company to get a hold of. I would not recommend!
Jordan M,
Kempner, TXCustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1697578641217
Worst ever worker
Worst ever experience. First technician showed us exactly what the problem was. Reconnecting two wires. 15 minutes. We already paid almost half the value of the entire dishwasher. The second technician came with entire different explanations. Anyway, please give full refund
Eugenia G,
Valley Stream, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697579017786
John
4 visits.. 5 weeks.. more and more money.. new problems.. more parts needed.. once it ran the transmission went out 2 weeks later.. sad since i had that repair done not 2 years ago.. my nick name at Sears must be the golden calf... thanks for nothing and wasting my time.. now to junk this lump in my shed.
John K,
Granville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578623498
Microwave
I hope to never have to use your company for a repair at my house.
Patricia H,
Corp Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1697579278405
Very disappointing - Sears service caused worse problem
After many delays and postponements by Sears, beginning in July, your technician finally came on October 6 to repair the door hinges on our LG dishwasher. The dishwasher had been working normally prior to that. Only the door hinge was the issue. After your technician left, during the first load that we ran, the dishwasher stopped working. It began making a very loud buzzing / whining sound and would not complete the wash cycle. Repeated attempts to run it all had the same result. I have contacted your technician repeatedly by text and phone messages, but he has not responded. This is unacceptable. The machine was working properly before he came to fix the door and immediately after that it stopped working. This is almost certainly not a coincidence. The overall experience with Sears service has been terrible and unprofessional.
Yuri Z,
Morrisville, VTCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1697578625361
Ice maker replacement
Not happy with your company or the service I received. Techs took 6 times to figure out the problem and blamed it on the parts.. And the other tech's There is no customer service if I have a problem I get a computer that dose not fix the problem. It's only when I demanded a replacement fridge that the fridge finally gets fixed. I asked for a direct number to call if there is another problem or if the tech fails to show up for there appointment. And was told there is no such number. This is a terrible was to do business.
Les L,
Bullhead City, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578598964
Poor
Mr. Roy didn't call the day before he came to get information about the workorder. Got an attitude when I.told.him I was at work. He then told.me I had to pay him before any work would be done. I woke my son to let him in the house and then told my son that it was supposed to be a refrigerator not a freezer and it should have been left plugged in. Well if he would have called and told me that then that would have been great. Looked at it and said he couldn't do anything because it wasn't plugged in long enough.
Jeffery L,
Mcallen, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697578580046
Furnace maintenance
I observed no maintenance. He did a walk around and copied furnace identification numbers only. One star for being a nice guy
Pat C,
Knoxville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578611821
Not happy
I will not consider again Thank you very much
Badri P,
Westford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1697579258916