Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.8K
Average Rating
4.7/5
Not complete
Andrew was able to turn my stove on yesterday (12/13/23) and then he left my home. Before he left, he turned the oven on and set it at 350 degrees and said that I could then turn it off when it reached 350 degrees. I wanted to turn it off, but it wouldn't turn off. I then called Choice Warranty again to have Andrew back asap. I have propane Gas for cooking, and it would not turn off. The stove became hotter than it usually does even to touch. So, I had a friend come over to help me pull my stove out so I would unplug it. I still do not have a stove use. Choice tells me today that I have to get sears tech back. All of this has then a big jock. I have not been able to cook or bake since 11/18/23!
Tina M,
Frederica, DECustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593667835
Great Job with Refigerator Repair
Joey was always on time and did a great job. He really knows his stuff!
Ron W,
Irvington, VACustomer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593472201
LG washer and Samsung dryer preventive maintenance
I recently had the unfortunate experience of hiring a technician to perform preventive maintenance on my washer and dryer, and I must say that it was an utterly frustrating and disappointing ordeal. It became abundantly clear that the technicians was completely unfamiliar with the intricacies of these appliances, leaving me questioning their qualifications and expertise. First and foremost, the technician arrived unprepared, lacking the necessary tools and equipment to properly inspect and service my washer and dryer. It was evident from the start that they had not taken the time to familiarize themselves with the specific models and brands I owned, as they seemed perplexed by even the most basic features. To make matters worse, the technician's communication skills were sorely lacking. They failed to explain the steps they were taking or the rationale behind their actions. When I tried to ask questions or express my concerns, they seemed uninterested and dismissive, further highlighting their lack of professionalism and customer service. Overall, my experience with this technician and their so-called preventive maintenance service was a complete disappointment. Their incompetence and unfamiliarity with washers and dryers are evident, and I cannot recommend their services to anyone seeking reliable and knowledgeable assistance. In the future, I will be sure to thoroughly vet technicians before entrusting them with the maintenance of my appliances. It is essential to find someone who possesses the necessary expertise, tools, and professionalism to ensure a satisfactory and effective service. Unfortunately, this particular technician failed to meet even the most basic expectations, resulting in an aggravating and regrettable experience.
Leonid K,
Hooksett, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1702594257844
The job is not yet done
The service is not not done He said his going back to fix everything and all the parts in on my garage
Roberto F,
Seagoville, TXCustomer service response - Dear Roberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593409302
Problem worse!!!
Once he left the washer flooded my laundry room. Was told he return at 5:30 and nothing by 9 pm!!!!
Lawrence M,
New Orleans, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1702594236042
Not Thrilled
The company is difficult to communicate with, no human interface to talk to in scheduling, many scheduling errors, times slots are 7am to 4pm making it difficult to be there, and my problem isn't fixed. Not thrilled
Frank R,
Farmingtn Hls, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702593262035
Fridge
When the tech left the fridge worked. Next day I come home and it doesn't. I feel like this was only a partial quick fix and not a true fix.
Sh,
Bloomingdale, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702593238172
Sad
He was rude unhelpful and insulting… he made me feel sad small and worse than dirt …. I never want to ever see him on my sacred land again… ever !!! Definitely shouldn't have him working in customer service… he's terrible and ruined my day …… until I called GE and they made my day wonderful!!
Alexis M,
Beeville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702506153705
Poor Repair of Dishwasher
My tenant told me that the service technician adjusted something on the dishwasher and told her that if she lets the hot water run for a few minutes in the sink, the dishwasher may perform better. It has not improved the performance of the dishwasher and the tenant continues to complain to me that the dishwasher is not working any better than before the service call.
Sandra P,
Mohave Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702506162816
Nice guy
Unfortunately my dryer is still not working, had to call again and sears still is trying to charge me to come fix it. Not happy with Customer service at all or how my calls where handled. Will not be calling them again for services.
Stacie O,
Holland, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702593216662