Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Nothing was done
December 11, 2023
Overall rating

Refrigerator service,I pay a deductible and he told me to defrost it for a week and then plug it back in and to call if it still didn't work.

Kelsy C,

Lansing, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1702342601859

Please Just Fix It!
December 11, 2023
Overall rating

I have been trying to get this refrigerator fixed for over a month! It. Parts have ordered, reordered and at repair technicians have been here 6 times with different diagnoses and fixes. Today they were here placed a new manifold (?) on it and checked for leaks. Now I have water all over my kitchen! Please, fix it or have American Home Shield replace it! I gave you one star for coming out.

Michael P,

Mustang, OK

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1702342494358

Awful
December 11, 2023
Overall rating

The technician didn't show! But the job was marked complete. This isn't the first issue I had the month with a tech not showing when they were supposed to. Very unprofessional!!!

Aasha W,

Montgomery, AL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1702334424464

Repair Failed
December 11, 2023
Overall rating

Repaired today. Still leaking water. Not very happy. Return visit needed.

Frank S,

Harper Woods, MI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1702342252351

NO HOT WATER IN WASHER
December 11, 2023
Overall rating

SINCE THE WASHER STILL DOESNT GET HOT WATER AND ITS GOING TO TAKE ANOTHER TWO WEEKS TO GET IT LOOKED AT AGAIN I WOULD SAY MY EXPERIANCE AT THE VERY LEAST STUNK KINDA LIKE NO SERVICE AT ALL

Paula D,

De Soto, MO

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1702334561625

1
December 11, 2023
Overall rating

Not a good experience at all, appointments been canceled, changed couples of time and The tech who finally came did not seem to know stuff about my refrigerator

Nahid A,

Woodland Hls, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1702334268103

Home service
December 11, 2023
Overall rating

Didn't like your service, I was expecting a early morning customer service call i,,had to check my email to find out to see did I have a service tech coming today..,.Sorry Sorry to say this man had a Bad !Bad! Body hygiene with him, early morning , had to spray my home with Lysol , when he left my home , smell was the worst, for him to be at someone home for service call this morning..Kindly talk with your tech employees before coming to.someone home... about there personal hygiene and ...

Patricia J,

Washington, DC

Customer service response - Dear Patricia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team

Sears Home Services on 1702334249278

Donation made to Sears.
December 09, 2023
Overall rating

Repair to electrical outlet not made but still charged full price for repair. Typical Sears. Your operator sent a refrigerator repairman for an electrical replacement repair. Told the operator two men needed to move the refrigerator out from the wall. Josue ( my repairman ) was very nice but not strong enough to move the refrigerator out from the wall. No repair was made. All the food had to be pitched. Why was I made to pay for a repair when "No" repair was ever made.

Mary D,

Florence, KY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1702136197570

Did not show up
December 06, 2023
Overall rating

'tech' did not show up and closed the case when he did not even knock on our door, and now we have to start this process all over again, and Sears is no help. He was supposed to be our first tech out when we began with Sears, and when someone didn't open the door in 1 minute, he left immediately.

Mishel,

Las Vegas, NV

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1702074410070

Not happy
December 05, 2023
Overall rating

Donald came out, after another repairman had already been out and failed to fix the washer. Donald was unable to run some diagnostic tests, but ordered a part he thought might work. He never returned, but the part was installed by the first repairman and after, three trips and as many weeks the washer is finally working.

Kenneth H,

Toledo, OH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1702074442926