Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

161.9K


Average Rating

4.8/5

Dryer at the home of Darrell Russell
October 20, 2023
Overall rating

Technician never showed up, kept moving the appointment out further in the day and then reported back to Sears that he showed up and the owner at the home threatened him but he never showed up so I don't know how he thinks someone could threaten him when he never showed so I'm very disappointed with Sears service at this time I called seers and we made another appointment for Monday. We will see how that goes.

Darrell R,

La Habra, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697907963707

Isaiah gets Five Stars/Sears gets Zero Stars
October 20, 2023
Overall rating

The first repair appointment scheduled (8am to 5pm) for my dishwasher was a no show. Rescheduled the next day (8am to 5pm) was a now show. The third day (8am to 5pm) the technician showed up, diagnosed the problem, ordered the parts and while on site set up the repair date between (8am-5pm) for the following week. On the repair date (8am-5pm) no show. Rescheduled the next day (8am to 5pm) the repair was finally made. Had to take off work five days to get this repair completed. Who's going to pay for my lost wages? I would never recommend buying Sears extended warrantees.

Robert G,

La Porte, IN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team

Sears Home Services on 1697907943388

Appointments
October 20, 2023
Overall rating

The appointments turned out by robot are great frustrations!! We do not want this service again at all!!!,

Tony L,

Frederick, MD

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697845906190

No-Op
October 20, 2023
Overall rating

This technician did not do what he came to do. He left my house without doing anything.

Dennis H,

San Jose, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697845861083

Ineffective
October 20, 2023
Overall rating

No problem solved! Continued issues! Only said the issue was something my husband mentioned. Still broken! 5th visit

Gerald K,

Rockford, MI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1697845810531

Not happy with service.
October 20, 2023
Overall rating

I'm unavailable to press on the screen thee got replaced. Also lots of screws were not put in place, they were left out. I would be calling again for a better repair.

Claudia L,

Castroville, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697845788297

Beyond Aggravated
October 20, 2023
Overall rating

My machine is still broken!!!!!! 7 brand new parts were installed in my machine. I waited 5 mos to get my machine fixed. The minute he left I tried to wash a load and the same code popped up on my machine E1 F9... I am truly disgusted.

Cheryl G,

Jersey City, NJ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697845773767

Poor attitude
October 20, 2023
Overall rating

No empathy didn't care I had no refrigerator for 5 weeks. Did not go the extra mile and would not let me express my concerns to supervisor

Patricia M,

Galveston, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697845751694

Quoted wrong parts
October 20, 2023
Overall rating

We needed seals and clutch fixed on washer. Service person quoted for motor and agitator. These were parts not needed. Everything works on the machine, except it leaks. Now I have to pay someone else to come look at my machine.

Tracie F,

Beatrice, NE

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697838113185

Oven repair not resolved in a timely manner
October 20, 2023
Overall rating

The technician was very helpful. I appreciated that he called first thing in the morning to let us know when he would be arriving during the day. I wish all of your technicians would do that so customers don't need to be waiting all day for a service which won't happen until late afternoon. On another issue - our oven appointment has been on your books for over 30 days now and is still unresolved. I had received a thermal switch which would fix the problem, but your staff refuses to send a technician out until the other part arrives. That part is out of stock from the warehouse and no one has it available. I went online to ask how to replace the thermal switch. YOUR WEBSITE (an official Sears website) has the video instructions and actually states that in a situation like ours where the oven quit after I ran the cleaning cycle the PROBLEM is the thermal switch. NOT the out of stock thermastat that you insist we need to fix our oven. I am very frustrated with your service and will think twice about renewing the master protection agreement in the future or suggest it so someone else. This process has been a nightmare!!! Older people could not even begin to circumvent your telephone service program which never gives a person the option of speaking with someone who can investigate the problem. Your staff just reads off the script you have given them. I also do not appreciate using a call center in a foreign country. We need to KEEP these JOBS in the United States!!!!

Daniel K,

Saint Paul, OR

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697838092005

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