Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.8K
Average Rating
4.7/5
Horrible
Could have diagnosed the problem over the phone. Didn't even help me pull the frig out or put it back again. Never will call Sears again.
Kevin H,
Oakton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1703726981506
Sears Lousy Customer Service
I am sorry I have Sears products and Sears Warranties. Service technician was great but the trouble and aggravation to get from the initial phone call to actual service call was worst experience ever - 3 week process. And getting a reminder 3 times a day on both emails and texts for 2 weeks that technician will arrive between 8am and 5 pm on service date is totally uncalled for and seemed like harassment.
Dissatisfied Sears Customer,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1703717909869
Did not fix the problem
Whatever he fixed or replaced on the icemaker did not work. It is still not making ice at all.
Christy Z,
Fort Collins, COCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1703717176603
Technician work
Rude..immediately said " You should never have bought this model in the first place, that's the problem" Sloppy work
Rita S,
Energy, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1703726973060
Both holidays RUINED without my refrigerator working
The technician did not fix my refrigerator. He have been to my house twice and didn't fix it. No resolution was done after I have requested since thanksgiving and I am very disappointed. I am angry and not a happy customer. I need my refrigerator fix. It's been a week out before thanksgiving and now after Christmas still not working.
Lakiesha A,
Belleville, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703716843745
GE Warranty Dryer Repair
Dalton rushed through his first visit of motor and fan replacement. Left my laundry room a mess with old parts, dirt and debris from my dryer and boxes from parts. He left and dryer was make load noise due to not finishing install and securing parts. Tech needs to slow down and not rush through repairs. Complete testing needs to be performed before leaving residence to insure return is not Needed. Being on time and answering phone/texts needs improvement too. So far our dryer is working but not impressed with GE and how Sears Home service handles appointment scheduling.
Gail W,
York, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703716816018
WHAT SERVICE ? I PUT 1 STAR BUT IT SHOULD BE ZERO!
Terrible!!!!! My appointment was for about 10 AM, he showed up after 4PMWhen I told him I wanted to check water level he said he already did and it was fine, I said I was checking he started raising his voice and yelling at me! I turned the dial and he changed it again. The whole time yelling at me he fixed it and tried it on low wash, I kept trying to explain it worked on low, but would not fill on lg load to rinse. He kept telling me he couldn't stay around for me to check, I finally told him to leave. Guess what he didn't fix it and after a month it is still not working and we have a non working machine!!!!!! DO NOT SEND THIS MAN TO MY HOME AGAIN!!!! He also said if it didn't work he only was hired to put the parts in and couldn't order parts? What kind of service people do you employ?
Jane B,
Las Cruces, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703716822832
Icemaker
Problem with ice maker. Ice looks like it has melted and refrozen causing it to clog up and not to dispense . No signs of water over filling. He said water pressure is too high. I disagree with his diagnosis.. I have had 4 technicians from your company and no one has fixed problem. Told me to unclog manually every couple of weeks and have water pressure checked.
Horace C,
Cleveland, TNCustomer service response - Dear Horace thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703716806954
Terrible Service Experience with Washer
I have a problem with my washer, I had someone from Sears come last week and he said he would fix the issue by this week. However, nothing was done and someone came and told me that it would take 2+ weeks to fix it when a simple solution is to just replace the unit (and it would be cheaper). Very frustrating experience and no help
Ashwin,
High Point, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1703640157943
MAJOR WATER LEAK
I'm disappointed in the quality of the job. There were grease on my walls floor and washing machine the machine and utility sink was left the machine is leaking water under my floor tiles now. CAN YOU PLEASE FIX THE WATER LEAK IT WAS NOT LEAKING BEFORE.
Chyamiah M,
Crown Point, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703640179245