Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

161.2K

Average Rating

4.8/5

Repair

October 27, 2023

Overall rating

This TECHNICIAN DID NOT SHOW UP FOR HIS SCHEDULE APPT TODAY 10/27/23 bet 8-5 this my second complaint against this person ALFORD HE IS UNPROFESSIONAL AND GIVING SEARS A BAD REP. No show no call HORRIBLE CHOICE HAS BEEN NOTIFIED

Lawrence H,

Amityville, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1698448471896

Poor representation of company

October 27, 2023

Overall rating

Second time here. Same issue returns next day Necessitating third visit

Anonymous,

Customer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.

Sears Home Services on 1698443665720

Refrigerator

October 27, 2023

Overall rating

Why didn't he come prepared? I had to use my own 💡 bulb I expected for him to bring and put the refrigerator light LED. MY REFRIGERATOR LIGHT THAT HE PUT IN,V IS USED FOR MY FAN BULB. HORRIBLE JOB FOR WHAT I PAY FOR GUARANTEED REPAIRS SERVICE.

Rhoda M,

Lynbrook, NY

Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.

Sears Home Services on 1698443633980

Broke Shelf

October 27, 2023

Overall rating

Technician came to fix washer and leaned on a shelf pulling it from the drywall and didn't say anything. I pulled camera footage of him breaking it and trying g to lift it back into place.

Jeff,

Medina, OH

Customer service response - Dear Jeff thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1698442644665

If I could put no stars I would

October 27, 2023

Overall rating

Tech came out and put tape on a malfunctioning part told us that was all he could do and that we couldn't use a function of our appliance anymore.

Torrey,

Ohio

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1698442642248

Microwave is STILL not working

October 26, 2023

Overall rating

Jeff did two thumbs up that the microwave was fixed and left. We didn't have a chance to heat up a cup of water to see if it works for ourselves before he took off. This is the 2nd time he "repaired" it and still failed. We are now without tge use of a microwave for two weeks!!! Sucks!!!

Dorothy D,

Concord, CA

Customer service response - Dear Dorothy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1698442621279

Unhappy Customer

October 26, 2023

Overall rating

The new parts were installed, I ran the dishwasher, and there was no hot water and no hot drying. The dishes were dripping wet. Can't you fix it?

Frank K,

Queen Anne, MD

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1698442419025

Rude and elitist

October 26, 2023

Overall rating

This is the same Tech that evaluated our stove several weeks ago, and at that time refused to replace our heating element, even though it was not getting to the proper temperature. He tried to justify his decision based on his "25 years of experience." But we still needed them return and re-evaluate it as it's still not working. And they sent the same Technician who was so rude to my Wife and other family members. He arrived already assuming that our oven was working properly. But it doesn't heat properly and it has been severely undercooking our food. This person will never be allowed back in my home again.

Jack G,

Lake Mary, FL

Sears Home Services on 1698363909260

Dishwasher repair

October 26, 2023

Overall rating

When he left the dishwasher still did not function. He used the new parts provided. He never checked to see that the dishwasher worked.

Karen S,

N Las Vegas, NV

Sears Home Services on 1698363900607

Service

October 26, 2023

Overall rating

Tech never showed for first appt. When he finally did show up, a month later he didn't want to do the repair because the compressor replacement was on a second level. Now we have to start over with a new company. Absolutely horrible!!!!

David J,

Spicewood, TX

Sears Home Services on 1698358142804