Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Service for Mirowave
He was very rude to my husband and me--over stove mirowave and all it needed was a Fuse--He did not do anything ---Talk loud outside about he been in better homes than this--neighbors was outside and heard him---He was just nasty----do not send him again---and do not pay him----no stars----
Willie H,
Hyattsville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699569894072
Fix stove
I called in the service because one of my burners does not light. While the repair guy was here, he got it to work but as soon as he left, the burner won't light again. He did not fix it, my stove is the same as when he came and I still have a burner that will not light.
Juan V,
El Paso, TXCustomer service response - Dear Juan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699655546987
treadmill
It was as if the man that came had already made up his mind that the treadmill could not be fixed. Yes, it is old, but if it can be fixed I'd like to keep it and not have to buy a new one. I thought he was rather rude to be frank. Typical guy that thinks "ah, a woman - she won't know anything about anything." Rather condescending to be truthful.
Kendall B,
Saint Louis, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1699570656058
Ghosting me
Jorge was great when he first showed up but now he is unresponsive and not following through with the repair. I can't get anyone to respond.
April J,
Schertz, TXCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1699569669513
Not the best experience
Not personable. Very adamant and accusatory. Not the best experience I've had with a repair service. If I can choose he wouldn't be welcomed back.
Chase A,
Paris, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699655536182
Completely unprofessional and incomplete
the technician initally showed up on 10/20 and ordered the air pressure part on 10/20 and it was shipped and received by 10/26, but he was sleeping on it until I called 96 times in the last 3 weeks, the whole Sears Service is a a mess, no one knows what the part is and when it can be fixed. the technician said it has lot of dust and this needs to be cleaned else it will stop again. so need someone to come and fix it. the issue is still open.
Raj J,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699569606417
Huh ? What's wrong with you ? Consider end
Why are you sending a surgery ? Derrick never made it into the house to fix anything . Your scheduling and customer service are the worst thing I've ever experienced! There's nobody to contact and your automated system disrespects feedback, efficiency and time . 8 hr waiting periods are unreasonable. Bad bad bad
Ryan O,
Lake George, NYCustomer service response - Dear Ryan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699569605020
Not impressed with Abdul's Service
During Abdul's repair visit with our washing machine - keep in mind this is the third technician that has came out - found the same problem the other two technicians found, unbalanced load in the washing machine. He explained to my wife that she will not be able to do full loads again. Then proceeded to have her put five items in the washing machine, put it on express wash and said the machine and control panel works fine. He did not use the parts ordered by the previous technician and took the parts with him. After Abdul left, my wife did a normal load. After 10 minutes the machine stopped, repeating the same issue since September 20. Control panel stopped working and left the clothes soaking in a washing machine tub of water. Again, she had to go through the whole process of draining the machine. We were told by the other two technicians that the issue is with the control panel, since they are no longer made and are refurbished. This issue will keep repeating since it is an electronical sensor issue. If Abdul would have done his due diligence properly by asking my wife to do a normal load, he would have found this out. Unfortunately, I now have wait 24 hours to call a fourth technician out, then wait another few more days to be dispatched to look at the same problem since September 20th. Keep in mind, we have to go to the laundromat at least twice a week to wash our clothes (family of six). As a Sear Home Warranty member, I find this frustrating. We are to the point of calling a third-party contractor to assess the washing machine and file complaints to Virginia's Dept. of Insurance and the BBB due to Abdul's negligence.
Frank,
VirginiaCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1699570642703
Rotten technician
Arrived at 12pm, appointment was 2:38pm, due to a typo by Sears I never received email estimate and he treated my Wife as a sub human. Discusting, New York is not a 3rd world country
Pradeep Kripalani,
Medford, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699570294835
Services offered
The job isn't complete. Send someone back to complete the job,
Odelia L,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699310260550