Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
162.3K
Average Rating
4.8/5
Lazy and only want a quick buck
Came in decided that it's probably not covered because it's in the garage refrigerators can't be in the garage because it's cold and they break so more than likely it's not covered didn't look at it and then he decided to open the door and said this is too old it's probably not gonna be covered. Didn't even look at anything behind or tested anything. He bent down a little bit to look at the back because I told him . But instead shoved his camera down, take a photo and said yeah, probably not covered and he is saying the wires were chewed because there was rodent chewing on them, causing it to burn. I would like to see the photos to show that there's anything chewing on it. First blamed it since it was cold in the garage. My garage is heated. First of all I had told him we moved into the garage because when it stopped working properly, it made the food really bad smelling in the fridge. Just smells bad after the food went bad , when I saw him I already knew he didn't want to do anything. He just wanted the quick hundred dollar deductible he started making excuses at excuses about not being covered without even looking at it. He looks like a guy that would walk in and say, it's not covered just to get the quick hundred for just coming there not fair to anyone.
Rusty D,
Lombard, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702679121775
Unhappy customer
He walked in & said he could not work on it! Very poor communication!! How about a thing called "Customer Service" If you had some Quality Control in place, I wouldn't need a repairman. This is a brand new fridge, a very expensive fridge!!
Doug H,
Pocatello, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702679113101
Repair was not tested. Repairman left
Repairman installed the part but did not test the oven, stove before he left. So far we have waited two months for repairman to come, assess and fix stove/oven. But now we must find someone ELSE to check his work. Very unhappy people here.
Peri Q,
Estes Park, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702679159499
Not knowledgeable and rude
The technician chose to avoid the problem my machine had by putting it in a rinse spin cycle . The argument became bad when he told me my machine cannot wash blankets or beddings. He even suggested I need to wash those manually outside and if I had a problem call Kenmore brand. I kicked him out of the house. The technicians who came before him were very respectful and knowledgeable. This guy….horrible and disrespectful.
Grace H,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702679922559
Furnish/fire place
Never showed up or called I waited all day. All the updates posted said I was next since 8:30 this morning
Cynthia B,
Chesapeake, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702679907624
?
The repairman declared that the appliance was working as designed when in fact it isn't. He didn't bother to try to diagnose the problem as described. We received absolutely no service for the 15 minutes that he was in our home. We are totally dissatisfied with our repair experience.
Steven S,
Laramie, WYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702593396036
Why
He just wanted to leave. Not helpful. Waste of money.
John B,
Waterford, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702593410874
Microwave
Technician did not try the vent, which was the issue. Said there was nothing that could be done after looking it up on his phone. Also was supposed to have come in 11/30 and when asked about it did not seem to remember and said the notes said someone knocked, but we were home all day and have dogs that bark excessively when someone is even near the door. Plus I never received a text that the technician was on the way on 11/30 as I did on 12/14. Needless to say, the issue has not been resolved and I will be calling for another appointment and asking for a different technician.
Anjalie B,
Laramie, WYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1702595596536
Not complete
Andrew was able to turn my stove on yesterday (12/13/23) and then he left my home. Before he left, he turned the oven on and set it at 350 degrees and said that I could then turn it off when it reached 350 degrees. I wanted to turn it off, but it wouldn't turn off. I then called Choice Warranty again to have Andrew back asap. I have propane Gas for cooking, and it would not turn off. The stove became hotter than it usually does even to touch. So, I had a friend come over to help me pull my stove out so I would unplug it. I still do not have a stove use. Choice tells me today that I have to get sears tech back. All of this has then a big jock. I have not been able to cook or bake since 11/18/23!
Tina M,
Frederica, DECustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593667835
Great Job with Refigerator Repair
Joey was always on time and did a great job. He really knows his stuff!
Ron W,
Irvington, VACustomer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593472201