Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Did not do his job
I paid to have my dryer vent cleaned out. He did not clean the dyer vent out. He did not perform the maintenance. Was literally there less than 10 minutes. I told him the dryer is giving me an error code to clean out the vent and he said he saw no code. He did absolutely nothing. Additionally he never called on his way over. Then argued with me saying there was no note to call before coming. This was a complete waste of time and money and I be calling to get my money back from Sears.
Maral P,
Glendale, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702765121540
LG refrigerator
Total ripoff! $600+ to replace a plugin air recirculating fan.
Maxwell S,
Shorewood, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702757962275
Job done finally
Michael B fixed our dishwasher just fine. However, Sears Home Services is a poor service provider. Our service order was entered October 12 and the first promise date was October 30. At 1:30PM on that day, our service was rescheduled to November 13. On November 10 our service was rescheduled for November 29. Dishwasher repair was completed on December 15. We are leaving American Home Shield over this after being their customer for almost 30 years.
Ronald W,
Westerville, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702758010177
Totally disgusted!
Repair was good but he left the box of removed parts on my floor behind kitchen table. Didn't notice till today. After picking up the box it had leaked water all night. Now I need to replace two floor boards because of water damage. My warranty for the fridge is now negated by carelessness and having to spend money on my floor.
Kasy M,
Abbeville, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702757939141
Problem persists
Now my ice maker is not working, and the water under produce drawer problem continues.
Teresita F,
Guaynabo, PRCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702757946707
Heating system
The Sears technician was uncourteous and didn't bother to let us know that the job had been completed or where the status was. Instead of coming in and turning on the system to make sure that it was working he didn't bother we left the door open to see if he wanted to come in to try out and turn on the heating system but instead he drove away without letting us know the job is done anything. When we tried to turn on the heating system it wasn't working.
Marie Rubalcava,
Visalia, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702756599654
Poor service!!!!
Very unprofessional. Didn't introduce himself only said I repair refrigerators and did not say bye when he left. Could not repair my refrigerator. His supervisor showed up and was not much better. Will not use Sears again!
Jerry S,
Bossier City, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702756582714
Fraud lying
No Show for 3 times. Johnathon never came!!! You people stood me up 3 times and never even called or text. I have a ring doorbell camera so don't try and lie!!! I've already written a bad review and I've contacted BBB this company is awful. I have taken care of my furnace. Do not contact me again
Connie D,
Salisbury, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702756550716
Not great
I had a terrible experience with Sears technician today. In my opinion he was not very helpful and didn't do anything to assist me and I still don't have a dryer that's fixed. I don't want to say anything negative about Sears but right now I am not very happy with the service.
Terri T,
Hercules, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1702681605268
HVAC Disaster
I'd give you a negative rating if there was one. From the start until the unfinished work this was by far the worst service I've ever had. Five times your tech rescheduled and in below freezing temps. I told your last tech who said they couldn't do the work and had to reschedule to not come back but they showed up anyway. I reported that I canceled your services to First American Home Warranty but your services are so worthless that you still showed up.
Barry H,
Manassas, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702680120556