Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Matt
Mart came out and determined the supply line had a whole in it and immediately said we don't replace the line. The line wasn't chewed it had a hole rubbed in it. Matt continued to say it was chewed and he could take it off and show us but wouldn't correct the problem. $100 deductible and we had to fix it.
Denise S,
Alvin, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1703026884595
Incomplete maintenance
A couple hours after the technician left I went to use the dryer and it still doesn't work. I need a technician to come back out ASAP because I paid for the service with no positive results. This is truly an inconvenience.
Tiffany W,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703025606670
Never showed up
All day long I got text updating the time to as late as 8 PM tonight and then the order was just closed. No one ever showed up this place is a joke.
Michael R,
Parker, COCustomer service response - Dear Michael thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703025527117
Awful
Dealing with your company is an awful experience. Three service techs, over four months, and all of them failed to provide a solution. Jordan came by twice, and did absolutely nothing, just blamed the prior service techs for not making the right diagnosis. What sort of company doesn't have replacement parts for a refrigerator? Your company. Unprofessional in every way. The service appointment I had today with Jordan, he at least called "my insurance" company to tell them he had no solutions as to how to fix my warrantied refrigerator. I had an appointment scheduled for Saturday, and at some point it was changed to today. So I had to call into work, to be available to witness your awfully coordinated services in action. Jordan arrived at about 3:45PM(PST)- He didn't actually try to fix anything, just offered excuses as to why "my insurance" company didn't authorize the purchase of a refrigerator door that is under warranty. He also claimed that "my insurance" company closes at 3:00 Pacific Standard Time because they are two hours ahead. Well, low and behold Jordan was able to call them, and he learned something new today! They close at 7:00PM Central Standard Time(5:00 Pacific Standard Time.) I would encourage your brilliant service techs to share that information amongst each another, so they don't continue to tell customers wrong information. What am I supposed to do with this box of useless, three month old refrigerator parts your professional service techs left behind? 0/10 service and support.
Curtis R,
Lakewood, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1703026846833
Not helpful at all!
Abdul was no help at all. He didn't stay to evaulate the source of the problem. The washing machine is still leaking water. Despite this was the 2nd visit the issue has not been resolved!
Tyrone & Teresa Barnes,
Temple Hills, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703025176471
Did not complete the job.
He did not complete the job. He did not connect everything back how they were before fixing it.
VC,
Irving, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1703025163435
Broke my machine
Kenneth came and fixed my dryer then started working on my washer. He turned the washer on, opened the top of it. Told me he had to order parts then left. I went to wash a load of sheets and my machine would NOT turn on. I called First American Home Warranty and A&E and they stated I would have to wait until 12/26 for him to come back to fix the machine he disabled. Service sucks, do not use Kenneth M or First American Home Warranty
Erika M,
Pueblo, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702938535722
Worst technician I have ever dealt with
I wish I could rate him at 0 stars, but the system won't let me post a rating lower than 1. Our washing machine was making a very loud squeaking noise and leaking water when the tub rotated. Norberto showed up to service our washing machine. He spent about 5 minutes on the phone, then filled and drained the machine a few times. He then stated that there was no leaking water and nothing wrong with the machine. He said he would be leaving. We said wait, what about the noise. He said I checked for a leak, not a noise. We said let us run the machine and you will hear the noise. That's when he said that he didn't have time because he was only allowed 20 minutes to spend on this call and that he had many other service calls to get to. We said, "but you didn't even address the problem". All he did was roll his eyes and say, "What do you want me to do". We said, "Fix the issue" and he said "I don't have all day". He then left and ignored us as we told him that this was the worst customer service we had ever had.
Annette R,
Santa Ana, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703025914014
Yelling in my house
I don't like this person yelling and using profanity I've never had a aggressive helper sent out here He is unable to install the part that was shipped to me and he told me to do it myself. He also told me to just unplug the refrigerator for two days.
Kasie R,
Tracy, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702938424167
Not fixed yet
I have been out of heat for TWO MONTHS!!! FOUR different Sears technicians have come to "fix" my heat pump. Most have done nothing but scratch their heads, promise to order parts and never show up again. One finally got the system partially fixed. The repair is now out for "reassignment" to see if some outside contractor can fix it. SEARS is so cheap the most will not touch the job. The system needs REPLACED!!!
Robert B,
Amissville, VACustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702938463512