Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Microwave
The technician came over and suggested the Microwave needs to be replaced and he will inform the warranty company. Is 5 days and you did not submit the report and we need to understand why?
Mahyar G,
San Jose, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517400961
Awful customer service!!!
I am extremely unhappy. I had already paid for the part and service. However today after the part was replaced, I was advised that I owed another $360+. This is ridiculous as I was never quotes an additional fees. I was advised that my opinion was to pay it or they would remove the part. I plan to cancel my home warranty and share with all of my friends and family that Sears scammed me!
Erin G,
Bethlehem, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707506725488
Refrigerator
Very bad not good don't waste your time and calling them because they were tell you over the phone something else and then person they will do something else I got charged for no reason I told him what the issue was. They came within 30 seconds. They told me they cannot fit it I even told him over the phone with the problem is they said not a problem behalf this issue very often and we can definitely fix it.
Safi K,
Webster, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517386665
Not done
This technician did not come to my home and did not perform any services at my home on 2/9/24
William D,
Thomaston, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517379995
Very upset with sears
I am very upset with sears. This hvac service is going on for too long. Last technician Joe was a gentleman and an expert . He ordered parts and was going to install them. Now he is no longer with you I understood. Please install the parts he ordered immediately. It's cold
Konica S,
New Hyde Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517362840
Will not use this service again
Tim was polite and professional but could not order parts to fix a 2 yr old range. A complete waste of my time and money to have the appliance diagnosed. Will never use this service again!
Carl B,
Cocoa Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517349212
Very dissatisfied
The technication was here and he fixed nothing. We continue to have problems. Please send a different technician today.
Joseph C,
Alexandria, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517295784
washing machine
my washer is down since 2/3/24 no parts & all i get is a run around well i had to buy a home depo washer. because i need a washer a family of 4 its hard to get by .verry upset with sears I cant get any service by calling disappointed in sears protection
Susan C,
Westfield, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517251319
None
Wrong diagnosis. 9 year old washer is now obsolete because the part we need is no longer made. Waited 2 weeks for service, and still have no washer. Very disappointed in the kenmore brand.
Tim W,
Paw Paw, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707518045895
Didn't fix
Technician didn't fix anything. Oven does NOT get up to temperature! He said it's old we probably just need to buy a new stove. Unexcepable!! Burners still smoke and are not dirty. I replaced them a few months ago and that didn't stop them from smoking.
Bruce P,
Lemoore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517224847