Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

161.2K

Average Rating

4.8/5

Customer

December 20, 2023

Overall rating

I had been without heat for 7 days waiting on Sears Home Svcs to send somebody. This morning at 8:15 Mr. Brian C. came and found 24v wiring shorting out at condenser. He cut back wire and reattached them to condenser low voltage. It worked for about 5-10 min after he left and then didn't work any more. I waited an hour or two and called back and was told he would be back at 5:00 pm today. Nobody showed up, called or sent a message. Before today, I called 2 or 3 times and filled out forms on the internet to no avail. Messages popped up saying "Oops, something happened, start over." I never got to speak with anybody that I could hardly understand. Your new system just doesn't work. As for Mr. Brian C., he was extremely nice and polite and did what he thought would help. He seemed like a nice person. So, as of 11:40 pm on 12/20/23, I'm still without heat. Could you please help? I have a flawless record as to my monthly payments and have only used you one time which was 2 yrs ago. Please help.

Sherry J,

Trussville, AL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1703198188511

Stove

December 20, 2023

Overall rating

I was scheduled for service between 8am-12pm Chris sent several text to confirm schedule this morning as well as text at 10:37 that he was on his way at 11:34 he had not arrived but had sent me an email saying he had spoken to me on the phone ( not true) also sent AHS message a completed work order that he had been to my home. Also NOT TRUE!!! Now my service is rescheduled for 12/26/23 AFTER!!!! Christmas! This appointment was supposed to be the final adjustment to the control panel which the previous tech said had not set properly by the previous service company!!!! Chris DID not speak with me AT all today and my stove is NOT cooking properly!!!!

Rebecca L,

Granbury, TX

Sears Home Services on 1703198166822

GEwasher

December 20, 2023

Overall rating

The washer still not working after Matt left I tried it and it was not working I call him twice but he didn't answer

Helia V,

Umatilla, OR

Sears Home Services on 1703198159112

Washer not fixed

December 20, 2023

Overall rating

The washing machine is showing the same error code. The technician did not fix anything. SO FRUSTRATED with my experience with SEARS home services.

Kevin W,

Washington, DC

Customer service response - Dear Kevin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1703199926350

Tech lied

December 20, 2023

Overall rating

Tech arrive and said the repair would need to approved by the warranty company as the repair cost is above the approved amount. He then reported to his company that we broke the water dispenser and the warranty company would not fix it. This is totally false. All we did was change the water filter which is in the refrigerator portion. The water dispenser is in the freezer door

Wendel K,

N Chesterfld, VA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1703112543685

Sears - Unscrupulous insurance

December 20, 2023

Overall rating

We are not happy with the fact that Sears' interest lies in the collection of money (monthly premium) from its customers and it comes to the service paid for, Sears denies or claims not to cover it. We think Sears is a company set up by highway robbers with the chief goal of duping its customers. First, Sears robbed me of my maintenance that was duly paid for, and now they sent me a so-called technician who stated that Sears does not cover part of the job he was paid to do in the first place. A technician is supposed to fix and clean the furnace he was hired for, and to claim that Sears does not cover most of the job, is criminal.

Elijah M,

San Leandro, CA

Customer service response - Dear Elijah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1703199834271

Poor service

December 20, 2023

Overall rating

Please beware of this technician. He was unprofessional and her talked down about other techs work. I have had to call this company out 4 times! Its always the same problem! This is my second encounter with him and each time he made me feel as though I didn't know what I was talking about. Once he heard and saw what I was complaining about that's when goes in on the other techs about how they half way did the job. He also stated my machine is crappy and would break down next week. I would not recommend him nor this service to anyone. Its a waste of your money and time.

Sherry T,

Arlington, TX

Sears Home Services on 1703208313374

I give em a zero

December 20, 2023

Overall rating

My technician was a little Of when he talked to me if I would give them that would be a zoo. Cause he don't know how to talk to people. When he talk, he talks with you distrespect for Madness

Richard B,

Charleston, SC

Sears Home Services on 1703199383954

Did Not Meet Service Level Expectation

December 20, 2023

Overall rating

The technician reeked of cigarettes. He had to call a coworker who walked him through the entire troubleshooting and evaluation of my appliance over the phone. Said he wasn't very familiar with Kenmore products. Not the service level expectation I have ever experienced with Sears.

Homeowner,

Texas

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1703112600590

Waste of time

December 20, 2023

Overall rating

I took leave for this appointment. The technician arrived late, appointment was between 10 - 2 and arrived at 3. Calls me at 2:27 to ask questions about the issue and tried to convince me that it's an electrical problem. The wall oven powers up but when using the broil function it does not heat up and after a while it trips the breaker. When he arrived, he looked at it, did not use any diagnostic tools to tests to see why the broiler function stopped working. Since the breaker tripped, he blamed it on the electrical wiring. The whole day is wasted and still have the same problem.

Vince,

Suisun City, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1703112177270