Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Owner
Did not fix anything or order any parts. Signed his name to the receipt that was emailed to me. Waiting for a contact from someone to fix my oven
Venus F,
Carson, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1704926076262
Incomplete
I asked him to check the level of the fridge before he left and he said it was ok. I went to use it after he left and it was wobbling and uneven. I made a call right away to have him come back. Also I asked him to take the old parts and boxes. He refused. So I had to separate recycles and take it to the local dump. I should not have to take care of their trash.
Eric P,
Weirsdale, FLCustomer service response - Dear Eric thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1704925935460
Problem persists, no part ordered
This was a follow-up visit after having several parts replaced. Dishwasher was making a knocking sound during wash cycle. Two men came out, said washer arm simply wasn't snapped into place, and left. Within a few minutes it was knocking again. I called Taddick, told him the problem, and he said he could "have hem order a new spray arm" and I agreed. So far I have received nothing to confirm a part has been ordered nor another follow-up scheduled to install it. Was this part ordered?
Lisa M,
La Porte, TXCustomer service response - Dear Lisa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1704925924188
Washer
This has been the worst service to my mom. I am going to look into Elderly abuse to a 83 old beautiful black woman. You guys have been making repairs since October and do not want to lose your contract with AHS...enough is enough. I am going to replace my mom's washer today and wait to get my money back from either party.
Verlee W,
Hephzibah, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925608532
Washer
Washer was working when Dennis arrived. Used the machine after he left and it not only doesn't work no lights go on and I have a machine full of wet clothes which I cannot remove. Tried to contact him twice this afternoon and he has not returned my call. How do I get help?
Harriet S,
Fresno, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925607646
Microwave repair
The tech got here early which was great. The repair was made quickly also great. We tested it and heated a cup of water. 4 hours later when we wanted to use it for dinner, nothing. Error codes.
James R,
Plant City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925583560
He diagnosed it from 30 miles away
This is the rudest man anywhere. He never showed up and diagnosed my dryer problem from 30 miles away and refused to come look at it. My dryer is not repaired. I have his text messages to prove my claim. I now must hire someone to fix my problem.
Carol H,
Hartwell, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925568236
Maytag washer needed repair was not draining water out
After technical left I ran a load of towels and sleepwear. Load finished correctly. 2nd load didn't spin & drain correctly. I had to run spin & drain in order to transfer the clothes to the dryer. I need a technician to return and repair our washer!!!
John Bowden,
Laurel, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925562781
Didn't stick
Did all the computers stuff but didn't bother to put clothes in washer to see that he didn't fix problem..now I got to wait a week for another person to come back out
Terri C,
Augusta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704839439724
Still not working
After 7 trips to repair still not working Ice maker
Richard A,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704839433153