Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Service
August 16, 2023
Overall rating

Asked for & was told I would receive a 2 hour window for service the evening before. Being a vacation home & 2 hours away it was needed NOT just 8am to 5pm. Technician called from my driveway at 8:45am. No other notice. Had to find a neighbor to let him in ;-( Technician was polite, professional & completed the repair ;-) No notice put things unnecessarily in scramble mode Luckily I had someone who could help. Jerry

Jerry M,

Sea Isle City, NJ
Service rating
August 16, 2023
Overall rating

Thomas was polite and got right to work on the fridge. Unfortunately the condenser was beyond repair and no replacement available. Appreciated his feedback and will be getting a new fridge soon.

Linda M,

Pittsburgh, PA
Replacement of coil for electric cook stove
August 16, 2023
Overall rating

Sloan did excellent job but the only request or may be the training needed by all technicians is to have booty while entering home or at least ask for courtesy if shows are ok or not. We don't take shoes inside the home and it bothers me if someone wearing shoes inside home.

Akash J,

Milpitas, CA
Kitchen refrigerator
August 16, 2023
Overall rating

Michael was excellent And fixed my refrigerator freezer in the garage. but he was not able to fix the freezing that is going on in the kitchen refrigerator

Jan I,

Boca Raton, FL
Ice maker repair
August 16, 2023
Overall rating

Jimmy did a great job in fixing the leak and repairing the ice maker. Corporate needs to update their website and phone system. I needed to get information to the tech to assist in the repair and the website and phone system was unresponsive to add information for the tech.

Andrew A,

Madison, AL
Timely service
August 16, 2023
Overall rating

Randy was on time and very professional. The only reason he did not get 5 stars was because I had to ask him to view the outside unit.

Laurrie C,

Jacksonville, FL
Washer repair
August 15, 2023
Overall rating

The tech was knowledge and worked quickly. He appeared to know what he was doing.

Scott B,

Flora, IL
Waist my time
August 15, 2023
Overall rating

We are waiting for service from 8 am until 6:20 pm, lost my time and my day of job . It's not fair, you need coordinate this better. Bad service

Felix D,

San Juan, PR
Washer repair
August 15, 2023
Overall rating

Tyler was very polite and did good work. He took the time to correct the issues of the parts not being ordered the first time.

David Beck,

Archbold, OH
Good service
August 15, 2023
Overall rating

My service visit was prompt and effective. My only concern is that I get conflicting messages from Sears and AE Services. I would have more confidence if I got messages from only 1 source.

Kevin R,

Spring, TX