Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
No show first visit; didn't fix second visit
In all fairness, he was supposed to come the day it snowed. The window was 8-5. I got a message at 5:15 that he wouldn't be there due to the snow. Rescheduled for today. He pulled some plastic out since it wouldn't drain. He left. I did laundry only to have a washer half full thst won't drain again.
Barbara L,
Thomasville, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706308138342
The technician is a fraud
He only collects for a service call even though he doesn't provide service . He doesn't show up for the appointment . He claims that the washer is for commercial use when it is for my personal use . I live at the location . He started service on October 27th at which time he ordered parts for the repair . When he finally returned on December 19th to perform the repair , he then decided that it was not for my personal use . I'm tired of this . My next step is to hire my lawyer to handle this . I will sue both you sir and the warranty agent . Have a good day
Jamie G,
Bogue Chitto, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1706309235484
Inexperienced
This is the 3rd day that we tried to get a technician out to the home. Sears really dropped the ball even though we believed them to be a reliable source. This is a rental unit, so I was not going to be on site. I never received a call with an ETA until my renter called to let me know that the guy is talking to his manager. He never gave an explanation or called me before leaving. It looked like he was fleeing the problem as he didn't know what to do. His explanation is "we don't go behind customers' repairs". It is not the case. We already had an electrician come out and troubleshoot the power lines. No issues there. I've already called and spoke to Leon from the customer service. He assured me that the diagnosis fee will be dropped within 24-48 hours. With the little trust that I have left for Sears, I am pretty sure they will screw that up too. It may not matter much to Sears, but I will have friends and family to never use Sears, and also report the issues to BBB.
Ethem,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706308063739
Washer repair
Three visits to repair machine, but washer still leaking and the clothes are not spinning dry
Deborah B,
Philadelphia, PACustomer service response - Dear Deborah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706306692211
Surreal… in a bad way
After staying home for the whole day and losing a day's pay, and after having received numerous confirmations vis text all week long as well as the day of, and having been called to ask what my problem was, they never showed up. I was told that not only do I have to remove the dishwasher from under the counter so they could access the unit—at my expense—they said that they didn't have anyone to come anyway. End of story.
Aaron T,
Hasbrouck Hts, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706231072463
Waste of time
I'm very disappointed by the service provided or shall I say lack of service. This service tech had an appointment Monday 8-11 he calls me about 2pm to tell me he wouldn't be coming and rescheduled for today 1/25/24. 8-11am he shows up at 8:300 and looks at the refrigerator and won't install the parts that were shipped because it would take him 3hours to do so and my refrigerator was working fine according to him. I let him listen to the recording of the noises the refrigerator was making, and he said he couldn't do the job cause it was street sweeping day in my neighborhood and he was parked to far to bring his tools and do the job. Ridiculous this is the second tech to come out waste my time and do nothing.I have never experienced anything like this with any other company but for some reason the technicians sears hires are lazy and don't want to do the work.I would rate him zero stars but the only way Ito share my post is by putting a star
Jazmin N,
Huntingtn Bch, CACustomer service response - Dear Jazmin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706223206369
Magic Chef Washing Machine
The very low rating was not due to the Technician at all, it was due to a very significant issue that Sears does not NOT allow a person to call and talk to anyone at Sears about changing the time of day of service! Neither do they allow it using their website although from the wording it gives the false impression that a person can. In addition although I received many service notice emails, I could not change the time of day using them. I did receive a call saying a service person was coming but there was no ETA! The service man was professional and did as much as he could---that is just test and verify the machine's faulty operation. The issue was dealing with the programming and he couldn't change it, only the manufacturer could. So there was nothing he could fix or repair. The faulty operation is a manufacturer's issue.
Wayne C,
Omak, WACustomer service response - Dear Wayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706223261157
Unimpressed with microwave repair
Today I waited all day for the technician, and he never showed up. This is the second time it has happened to me. The one time he's visited the house the wrong part was ordered if you're not planning to show up at least communicate so you're not wasting my time. It's been 2 1/2 months to fix the microwave, very unimpressed
Matthew W,
Cohasset, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221339986
Tech angrily walked out of house - no repair completed
James A arrived and I showed him where the washer/dryer were located. He handed me his phone and said, "You need to sign that." I asked him what it was, and he said, "Read it." I read a disclaimer waiving his company from liability for damages incurred while moving equipment. I asked him if he needed to move the dryer, and he said, "I don't know." I asked him to begin his work, and if he determined the unit needed to be moved, I would then sign the disclaimer. He took his phone from my hand, picked up his tools, and quickly exited my house. By the time I got to the window to see if he was coming back, his truck was pulling away. During his time in my home, he was abrupt and uncommunicative. I have had a warranty on my washer and dryer since I purchased them, and have had a few repairs done. I all cases, the technicians were professional and courteous and all of them completed the scheduled repairs.
Brenda B,
Irving, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706231023025
Very dissatisfied
Spend more than four minutes concluding that I abused my machine and twenty minutes collecting the fee and showing up 90 minutes early while calling from my front door.
Merci C,
Grant, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221295971