Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Dryer repair
Good, friendly service
Vicki S,
Saginaw, MINot sure what you want here.
Joshua seemed ill when he arrived and made my wife uncomfortable by his appearance and behavior. But he did the part replacement on the dryer without any problems.
Jim C,
Jonesville, MIMy washer
The service was ok . The repairman was friendly. He appears to be very knowledgeable.
Massa L,
Amityville, NYNeed something done before we roast in the heat.
Mr. James was a very pleasant person but his hands are tied when he has to get an okay from the company to do anything to help the situation. I am not pleased with how long it took for someone to come and assess the situation. Three weeks, two rescheduled and still nothing has been done.
Willie S,
Denver, COTitle
He did an excellent job and was thorough, insightful, and friendly. Thank you!
Sarah L,
Los Angeles, CALack of communication/ Waiting forever
Ronald was great, but things got mixed up at some point after his initial visit. Ronald made a diagnosis and stated that a report would b completed. 7 weeks into this and I still dont have a repair completed. I had to contact Sears after Ronald came out initially. I stated what he said was needed and the operator still scheduled for a Sears tech to come out when it should have been a third party repair company. I did not know this until Ronald was at my door again. He then made a call to try to straighten everything out. Then when I finally get the opportunity to schedule for a third party repair person to come out they tried to schedule me with the same company that only did half of the job the last time (the air conditioning unit was replaced and not the air handler- direct incompatiblity. I even told ther servicer this at the time and he disregarded my concern). Hince why we are here today..... After going back and forth with him about the 3rd party servicer he magically found another one....
Lucresia H,
Columbia, SCSteven was 👍🏼
Very nice gentleman. Worked cleanly and quietly. My appointment was between 8-12:00. Called me and said it would be 3:00. Called again and was 45 minutes away. He got there at 5pm. I have no idea why he was so late, never got an explanation. Could be it wasn't his fault, no idea.
Marschell B,
Cordova, ALGreat technician
Wish we received call to clarify that would have to wait at least two weeks for dryer model to be refurbished.
Kathey F,
Rainier, WAStove repair
Pleased with the end result NOT PLEASED WITH THE WAIT! He was an hour and half later then he said he was going to be!! Would have appreciated a call to say was behind!
Ashley S,
Moose Lake, MNIce maker repair
Only problem was that he didn't have a replacement filter for the refrigerator ice maker that he was replacing.
Bob M,
Glen Rose, TX