Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
awful problem not fixed
guy said it was soap buildup snd i went and bought cleaning solution and washer still leaking!!! incompetence!!
Velma B,
Johnston, RICustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1707428160892
Micro wave door replaced
Trash left on job. Can't dispose of it myself. Disabled. VERY DISPLEASED.
Joseph Korfhage,
Schodack Lndg, NYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1707428175621
I did more work than Wayne did
Your representative signed a flashlight into a solid black faceplate looked under the sink played on his phone and then told me the charge was going to be approximately $850. He did nothing to troubleshoot it, he has the wrong type of appliance on his paperwork it is not a GE, he wanted to get back to Northern Virginia it was quite obvious because before before he even started he wanted me to find the warranty. He is definitely giving your company a very bad name. Absolute waste of time, he talked down to me as a woman, and he believes me to be stupid, I sat in the kitchen and watched him.
Denise D,
Colonial Beach, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1707428194298
Dryer repair
My dryer was not fixed because he could not read the model number I found the model number in 5 minutes. Either way the work is going to be completed by another company.
Edwin\jenni G,
Fort Worth, TXCustomer service response - Dear Edwin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707431289960
Unknown
I honestly can't rate the technician because no repairs have been completed. This overall experience has not gone well.
Sonteral M,
Cordova, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707428598244
Furnace
I didn't ask for a appointment for my furnace I ask for a reimbursement for where I had my furnace fixed last October .your.service Is. poor
Wanda R,
Cannelton, WVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707777613668
horrible horrible -0 service
We gave not had a working refrigerator in 3 months . The tech squad company you use is just as incompetent as you. Every time someone came out they ordered a new part saying the part ordered previously was not the correct part. The guy comes and put what he wanted to on and did not complete the repair and closed it out as complete. The tech squad company trying to cover for their person wanted to put it back on sears who also is incompetent scheduling appointments with your people and no one shows and you cancel the appointment at your discretion when YOU get paid monthly for the protection agreement and yearly for the home warranty that clearly is highway robbery when no service has been provided. Think twice before you order from SEARS and think even harder ABOUT TECH QUAD their third party company. Guys showed up and appear to have gone to the back of the van and went to sleep in front of our house and took a nap even before coming in to do the incomplete service.
Kitchen,
Loganville, GACustomer service response - Dear Kitchen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707431246390
Dishonest and very disappointing
After waiting for weeks for Ryan to come back and complete my repair, appointment was finally set. But in the day of the visit, he called to cancel, saying he didn't have time. Out of desperation I asked if a "big tip" would make a difference (and get him back here as planned), he said it "probably would". It was clear that he knew how deeply I needed this dryer repair after waiting nearly 8 weeks, and he was taking advantage to elicit a bribe. This man represents Sears Appliance Repair, a trusted company in my book. But I will never do work with him or his company again.
Maryellen M,
Honolulu, HICustomer service response - Dear Maryellen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707428544774
Ice maker and fridge door repair
The technician did not inspect my ice maker at all, he look at into the freezer said it's your ice sensor, he also was unable to fix my refrigerator door. He said it was uneven. Didn't attempt to fix it, didn't check the water pressure behind the fridge either
Sarah C,
Ocala, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707428458053
0 stars
The review is for 0 stars, but your interface won't allow it. I have waited at my house 4 different days and still don't have a fix. The technician no showed today.
Tom M,
Lavonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707428435565