Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
General Electric Washing Machine NOT REPAIRED
Despite multiple service calls, parts replaced, etc. this washer is still not fixed!
Lisa J,
Greensboro, GACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776894176678
Never Again!
Richard was a nice enough man, but instead of fixing my water filter that wouldn't pop out for removal, he put in another one that won't pop out and said I'll have to call them back every time I want to replace another filter! Didn't have spare parts for my unit, despite having given the model and brand to them when I filed the claim. So when he showed up to diagnose the problem he ordered parts, which came the next day but he didn't return for over a week, only to put the new receptacle in and give me the news that I would not be able to just install a new one myself. He tried to blame it on the fact that I didn't use OEM parts. Overall a terrible experience and it has not yet been rectified, over two weeks later now! Stay FAR FAR away from Sears Home Services!
Carl A,
Fowlerville, MICustomer service response - Carl, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776894067870
Washer repair
Tech came out to repair spin cycle. Not only does it not work still, but the washer was not put back together correctly, has 1/2 inch gaps and leaks water from within the unit which caused our laundry room to flood. Not a GE fan if this is the junk product and junk service you should expect.
Adam S,
Quincy, ILCustomer service response - Adam , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776894001925
Washer does not work
Someone has came out twice to work on washer. It's still not working!
Michael W,
Mount Olive, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1776979997749
Ac unit
Tech did not fix the issue, he stated that the Freon was low but the type he had with him was the right kind for my unit. So he went in the attic did something and stated he would call back in 1hr to see if the unit was still freezing. It did freeze again but he never called back nor did he answer my calls.
Dominica E,
Cordova, TNCustomer service response - Dominica , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776805854047
No professional
He forgot to give me instructions and when he showed up to my house he was not anle yo fix the problem. Took a picture of the outside of my house and uploaded to the system saying he knocked on my door and no one answered.. I rescheduled he confirmed he was coming and never showed up… worst service
Wilfredo P,
Coalinga, CACustomer service response - Wilfredo , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776806496093
Never fixed the fridge during the first 2 appointments
Never showed up for last two appointments. Horrible service. Never again
Sarahoranth J,
Kingman, AZCustomer service response - Sarahoranth , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776806616941
Service is bad
He was supposed to be here y 12:30 and never showed up. My washer is still not working. I have the part he ordered sitting on the washer.'worst service I have every experienced. Bad communication cause everything is done with text. No pjonemcommunication. You huys stink.
David G,
Bridgton, MECustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776893547327
Owner
Our fridge and freezer still not working, worse than prior to service call
Jimmy B,
Leander, TXCustomer service response - Jimmy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776721621088
Didn't come to home today
No one can to my house today claim number is 000732313599684
Bobby W,
Belleville, ILCustomer service response - Bobby , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776721671186