Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible Service
Per my son and Hubby he came in to tell us the we had to run hot water with our LG washer and he tells all his service calls to NEVER by Samsung or LG. He is there to fix the problem. He got mad and SLAMMED my glass front door as he stomped out of my house. To top off everything I still don't have a washer that is working.
Heidi S,
Camanche, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777076343983
Dishonest and unprofessional
The technician was scheduled to come one week ago, he arrived at my home then, backed into my neighbors driveway, took a photo of my house, cropping out my vehicle in the driveway, and said no one was home and left! When he arrived today and I asked for a number to a supervisor and he refused saying, I could only call the automated sears number that is a bot. I asked him who I would call if a technician did something wrong and he again said they are not allowed to give out their supervisors number. So i again asked, well who do you work for, whos your boss, he again said hes not allowed to give that information out. I asked him why he just backed into my neighbors driveway, took a photo of my house then left last week. He said nothing, but now asking if he could come in to complete the repair. I told him he is not trustworthy and I would not risk mine and my families safety to a dishonest technician working on anything inside of my home. This would be his 3rd time here, the first time he was here to install parts on my dishwasher and I knew he was different then other technicians when he signed all of the paperwork on his forms himself instead of having me sign for anything. I would not trust him to work on anything truthfully or honestly, and would highly advise anyone from trusting his workmanship.
Charles W,
White Hall, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777076322683
Air Conditioner Repair
Communication is terrible. I am left not knowing what is happening compared to what was discussed during the repair visit.
Robert L,
Phoenix, AZCustomer service response - Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777066343441
No communication
Service technician seem to be fairly knowledgeable. However, there's sketchy or no communication as to when they're coming or if the parts are going to be delivered to the home or to the shop and then they bring them. Waited two days hoping they were coming and when they did show up, I was not notified. I'm not criticizing the technician. I'm criticizing the AI portion of the business. Not being able to deal with a human being is something I'm not going to ever get used to..
Danny B,
Yulee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776981411591
Fridge Repair
I though He did a good job Was here for 3 hours Checked fridge this morning Freezer temp. 60+ Called this morning at 0900 Rescheduled for Friday 4.24.2026 NOT HAPPY @ All Cost me $638.00 yesterday š¤š¤¦š¾āāļøš”
Dwight M,
Warner Robins, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776991953983
Stay away from Sears
Our service tech arrived and attempted to diagnose a dishwasher leak. The service tech advised he ran 3 full cycles in 30 minutes (the cycles take a minimum of 60 minutes so I'm not sure that's possible) and he could not replicate the leak. To fix the leak, he recommended replacing the control board. The control board on a dishwasher has nothing to do with water leaking. This is like having a gas leak in your vehicle and recommending a new engine. We happily declined the recommendation! Will not utilize Sears in the future.
Lindy P,
Prattville, ALCustomer service response - Lindy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776981877878
Washing Machine
Replaced the lid of machine that was cracked, but didn't think the black residue getting on our clothes was an issue. Said to run machine with one of the cleansing tablets. I've done. This 3 times and this oil stuff is still getting on our clothes when washed it's ruining our clothes so his suggestion did not resolve the problem and someone needs to come back.
Judy T,
Lewes, DECustomer service response - Judy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776981794527
Not Satisfied
He came to my house and did not fix her air and lied to the warranty company.
Mary J,
Macon, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776981299580
He is shady person
He never show up at the house and marks the job completed , the dryer he supposed to fix he didnt fix properly it and he left , the min he left it didnt work and we requested him to come back and he doesnt show up and marked the job completed
Vineel M,
Canton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776892948370
Dryer still won't work right
Dryer still won't stay on to finish the cycle. . I told him that . He didn't do anything. The timer is bad in my opinion
Susan G,
Sycamore, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776893030048