Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Furnace Service
Elbert provided great advice and service. Very professional and knowledgeable.
Erick O,
Lewis Center, OHExcellent Customer Service
Dewon provided excellent customer services but I must add he scratched the front panel of our dryer pretty bad and admitted it and suggested we could file a claim with Sears.
Warranty User,
Valparaiso, INGood job
Seemless experience. Shares with you the problems he finds and in great detail. Learned a lot myself.
George Edwards,
Memphis, TNRefrigerator
Reliable
Susie D,
Portales, NMWasher assessment
Mike came out to assess my washer and did not take very long to see that it had seen its better days. He was very professional and explained that there was nothing he could do to fix the existing unit and would be recommending a new machine.
Kammi K,
Knoxville, TNTechnician was good but Sears service is not
Each time I communicated with someone I had to explain what the problem with the washer was. The kicker was that I receive a pre-service text again asking for a description of the problem and the model number of my washer. I actually texted him a photo of the plate showing the model and serial number. None of this information was passed on to the technician. I am just fortunate that they had the necessary part to my somewhat older washer. Plus being inundated with texts and emails EVERY DAY since I made the appointment was extremely annoying. What is wrong with Sears, that they can overcommunicate about appointments but have no record of calls or communication with their service technicians regarding the problem or what machine they will be working on?
Elaine K,
Auburn, WAShaking drum after repair done.
The drum now makes a lot of noise during cycles? It never used to make this noise before the repair. I would like for another technician to take a look why the drum is shaking alot. Please contact me about this matter thanks .
Anne S,
Windsor Locks, CTVery nice and knowledgeable
Austin is very nice and knowledgeable. He did an amazing job.
Alicia W,
Purcell, OKHome dryer
Quick efficient and professional Steven was thanks Sears and I would definitely recommend friend or family member
Lloyd H,
Wells, MEFridge fix
Repair person should have repair kits when they look at the fridge plenty of time to get it
Don K,
Henderson, TX