Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Dishwasher repair
Shelby was very knowledgeable. Did a great job. Sears needs to make it easier to know when your tech is coming. She arrived at the end of my 4 hr window and i had no idea when she was coming.
Thomas V,
San Diego, CAHome owner
Fernando did a great job. The design of my Kenmore Frig. Is very poorly designed. Plastic panel prevented freezer door from closing all the way and fell off..
Carroll W,
Hanford, CAIce maker repair
The only problem that I experienced was with the scheduling of the service call. I was promised , by the scheduler, a time slot of from 8 to12. This, after the first scheduled day was a no show and I waited here all day for nothing. When the service tech showed up, it was about 2:30, and I found out that the call was scheduled from 2:08 to 3:30. You should be more considerate of your customers time!!
Robert M,
Vandalia, MIPartly satisfied
Scott identified a part needed but his connection with Samsung indicated part is not available. I subsequently called Samsung and was able to order the part. But I still need someone to install it
Judy S,
Easthampton, MAJohn Was Great
John was a good service guy. He gave in and handled his business. I would recommend John to anyone. Now I just hope my refrigerator last longer then 2 months, especially seeing that it only a year and a half old. The only problem I had was we kept getting rescheduled for over an month as if we didn't need our refrigerator. And it's hard to get in touch with customer service. Other than that, again John was a great guy and thanks for his help. I lost food and lots of sleep/rest but hopefully this nightmare is over. Thanks Rodney
Rodney L,
Smyrna, TNMachine is not fixed!
My machine is not fixed. It runs a water and wash cycle then it gets stuck on a very slow spin that won't even get the water out. I am very unsatisfied. I hate to put it on John because the first service man didn't even come and check the machine out. He just asked me what the machine was doing and that was the last I heard from him. Then parts started showing up at my house.
Larry B,
Raymond, MSExcellent technician
Andrew was extremely helpful and accommodating.
Leslie M,
Rockledge, FLRefrigerator
Very nice and professional
Marianne M,
Stockton, CAGood intention to fix the problem
David was very skillful at his job. He performed a series of test and came out with a possible solution. Even though, it didn't work. He tried to find a a solution. I appreciate all his help in trying to fix my washer machine.
Lazara S,
Naples, FLHappy pleasant and got job done
It all worked out nicely. It got fixed and person pleasant
Joyce S,
Hartsville, PA