Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
LG washer
Not happy. He said the prior Technician did not put the rubber part on the correct way so the took it off and had my husband help him put it back on. He asked me to call him if it started to leak again and he would come back out. I called him within a hour of the washer leak and sent a text video. He texted back sorry please call Sears. I have to many appointments I can't come back out.
Kendria Y,
Steger, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1777585381638
LG Washer
Your Technicians need to learn how to fix the problem. Each technician has complained about the prior person that came out and did not put the rubber part back on the correct way. We have a video of the washer leaking water.
Kendria Y,
Steger, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1777584957184
Did not actually service
Jim came and rang doorbell when I was home. I was outside and didn't hear the bell but did not call and marked appointment as done.
Amanda V,
Tustin, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777585163369
Scammers
Yall some lying untrustworthy no good people yall told me something that is completely wrong and false about my dryer would never recommend yall to anyone
Marlon R,
Opelousas, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777504037126
Failed LG ice maker replacement
Just paid $700+ for new LG icemaker. Still waiting to see the first ice cube! What a terrible customer service experience!
Marvin P,
Auburn, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777504119616
$2200 in water damage
The tech didn't turn off the water at the back of the dishwasher so it leaked for a week and now we have $2200 in basement water damage.
Joseph S,
Ambler, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777585119635
Service not provided
He did not do anything He did not even contact the owner to let them know what needs to be done He's arriving Time showed 2 PM but he arrived at 7 AM
Sheereen J,
Columbus, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777585067717
Just horrible
The technician was extremely unprofessional and didn't show up to the scheduled appointment and rescheduled the next day, several times
Marshall L,
Johnson City, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1777585117056
Water fixed
The Tech did not do any maintenance in the back of the fridge. He came and put the cover on top of the fridge door and then the water was coming out and he left after 2 minutes just to put that part on. We still had to pay the $130 but he didn't even looked in the back of the fridge and say or clean all the stuff covering the fan.
Hugo S,
Berwyn, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777507811837
HELP
I'm not getting any satisfaction. I've had this warranty plan for years.And you would think I would get or be able to benefit from it. Three people have looked at my refrigerator. Though they say if the refrigerator cannot be fixed, it will be replaced. And i'm getting a run around.. I need to contact my attorney because I don't deserve this.I've been loyal and consistent with making sure my warranty plan would be up to par for when I have a problem.. And all I get is one.Excuse after the other.. I am a disgusted customer
Yvette A,
Jamaica, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777507723389