Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
SCAM
This man does not run any diagnostics and does not explain or investigate the issue. He touched a few buttons then told us the parts were not available. He was not able to tell us what parts were needed because clearly he did not know.
Kerri V,
Floral Park, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777928953373
Damage on my fridge
1 star is too much He was the rudest technician. As soon I greeted him he asked me why I didn't answered the phone when I just received a automated text message. After that after explaining to him what I thought was the problem he proceeded to pull the freezer door because for him was to a side he push to hard to the right side that the fridge now has a dent.
Anned B,
Baytown, TXCustomer service response - Anned , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777932020081
Terrible
Terrible. Late four hours. Don't show twice and repair it completed
Debbie D,
Chico, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777940356488
Repair Not Done!
Polite and said he fixed problem but washer still leaking!
Bruce M,
Media, PACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1777929272879
Transposed switches!!!!!
Because of the cool weather we've been having, I ve just discovered that the technician must have transposed the heat switch with the cool switch. The heat comes on when the thermostat is set to cool and vice versa. I'm VERY disappointed, irritated, and frustrated. I will be calling my warranty company about this, but I expect a speedy response and resolution from you all.
Davida B,
Martinsburg, WVCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1777929232357
Not knowledgeable
Misdiagnosed problem with ac and reported wrong information to warranty company
Crystal K,
Somerville, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1777929122761
Technician supposedly repaired. Not working within 2 days
Technician replaced a capacitor. The AC worked for a total of three days before it was back to hot hot hot. Between Sears and home Choice you better be patient to wait for anything to get fixed.
Julie R,
Orlando, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1777929081476
Dryer rattle on the spin cycle
A technician has been out here 5 times. He replaced a motor and housing twice and rollers and felt bushing once. The last time he couldn't figure out what was wrong and told us to just buy a new dryer. So, we've paid $500 and still have a dryer that rattles on the spin cycle.
Dale V,
Tacoma, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777682888237
Not reliable
Tech refused to do his job to install the door boot when we had already given the authority to install it and had signed the waiver
Ruth G,
Ontario, CACustomer service response - SO#7108-13641179 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1777670989572
Washer and dryer combo
After a thorough review, you confirmed that the failure was due to insufficient maintenance, as detailed in the owner's manual. I submitted an urgent service request for maintenance on our washer and dryer, clearly stating that lint buildup in the vent compartment poses a significant fire hazard and demanding immediate resolution. Upon arrival, I accompanied the technician, showed him the clean lint holder, and indicated that we clean it after every wash. The combo washer and dryer were in great working condition. I firmly dispute the finding of a lack of maintenance and request clarification on what maintenance is being questioned. I ask that Client Support – In Home Solutions accept responsibility for any damage to my washer and dryer caused by insufficient maintenance by a trained professional.
Juan M,
Corpus Christi, TXCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1777585430411