Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Freezer repair
He was very aggressive, accusatory and rude -saying I was "demanding" to have the gasket on my freezer changed, and he claimed the problem was that I need to defrost the freezer.( even though there was NO frost near the lid !!) He seemed to not understand that I am the PAYING CUSTOMER and should be spoken to courteously…. I would like to speak with someone about this issue.
Anne M,
S Burlington, VTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722550141084
1
Terrible service. The air conditioner still does not work. I'm furious and very sweaty in my hot house
Anne M,
Woodstock, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722550125966
Provided unsubstantiated information to choice warrenty
Choice warranty denied my claim to repairs my heat pump based on his unsubstantiated evidence provided by Leonid K. Choice warranty claimed the he said the coil failed do to corrosion. I watched everything he did and he never looked at the coil. the most likely cause of coil failure is erosion not corrosion. I'm on social media and I will post my opinion of Sears on facebook, linkedIn, x and instagram.
Casimir K,
Schnecksville, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722547571431
Rip off services
I am getting the run around. Christopher said there was a leak in the gas line. I had to set up a whole new repair job WITH the deductible payable because now it was a "plumbing" job as opposed to an "appliance repair job". I had to find a plumber myself. He just left and he tested for gas by spraying this bubbly solution in the lines. He said there is No leak and it's a problem with the appliance. So now I will have to spend additional of my valuable time trying to get sears to stand by their warranty services !!
Phyllis B,
Canyon, TXCustomer service response - Dear Phyllis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548196559
He had a terrible attitude and didn't want to work
He took the parts ordered and didn't even put in the notes that the fridge was unrepairable. He only put that there was a leak inside. And this time when he came he didn't even stay 30 seconds before he said I'm outta here. And walked out!!! Very rude and unprofessional!!!
Andrea M,
Austin, TXCustomer service response - Andrea, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548061936
I will snap please at all
Was not pleased with the results
Diathy P,
Mobile, ALCustomer service response - Diathy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548016414
service call
horrible experience, rude and unprofessional, all he did was look for reasons not to repair my oven. made me miss a day of work and showed up at 6 o clock
Greg R,
Charlotte, TNCustomer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1722547294294
Terrible
He did nothing. I got ripped off. It's still broken. And each time you send a person they smell like they have not showered in a month.
KS,
Oakley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722547248377
Over Worked Technicans
At first I placed the blame on my Technician who didn't show up but then after talking to him when he called me at almost 10p with no breaks, I discovered the blame is on his employer. Poor guy's work issued vehicle is on its last leg and won't even hold gas because it's got a leak. He is coming out of pocket just to make his everyday needs. Shame on your Sears! Sure I am upset that my AC has been broken for 3 weeks because CHW and Sears can't get their act together but I'm even more disappointed in the way you guys treat your employees.
Jonathan L,
Gulfport, MSCustomer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1722547233451
air conditioner
this tech is no good his was at the house 3 times has not fix the problem same problem then sears sent him back 2 o 3 week later we have not have air conditioning for 2 month do not recommend
Miguel A,
Mount Pleasant, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722634130358