Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.8K
Average Rating
4.7/5
Rude and Abrasive
Technician called and seemed put out that he has to come to my house due to the distance. When arrived, he was abrasive and not very friendly. Didn't tell me what was wrong with my AC nor did he come back inside to make sure my AC was working properly. I had to ask him if he found the issue.
Stephen N,
Logandale, NVCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1724881073619
Issue not resolved
I don't want blame one technician. The current issue was dragged for more than 3 months and multiple parts have been ordered and the issues reported haven't fixed. Rather they created new issues and I remain with more problems. It's very bad experience and inconvenience with Sears which I never forget in my lifetime.
Seshu P,
Dublin, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724880920338
Washer machine
I be waiting for this person and never show up they been doing this 3 times so so I don't recommend this to anybody
Lorena G,
Cicero, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724880898049
THE WORST SERVICE POSSIBLE
Not only was he disrespectful coming into our home to look at our stove, he scheduled the appointment to come back and service it and never showed up. He came back and told us we had to pay another fee again. (Which is not part of our warranty) DO NOT GO WITH THIS COMPANY FOR ANYTHING! This is just the short version of this.
B.N.,
IllinoisCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724880930438
Awful, use anybody but sears.
You are the biggest joke of a service ever. I will never use choice home or sears ever again.
Christopher S,
Dayton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724880850028
Cancellation of appointment
The technician cancelled the appointment for he showed up to the property sooner than the time schedule from 1 to 5 and we could not get service till two days later with a different company.service was provided a week before but gas leaked out
Alain M,
Cutler Bay, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724880834992
Sears can do better than this
Sears, You should do better by having more courteous technicians representing you. To have a technician, totally dismiss the same issue that has been going on it unconscionable. Additionally, when I asked the technician if I can call Sears if the issue does occur again, for him to mention and I quote, "you can do whatever you like" is just outright rude. If Sears wants proof, while the technician was here, I mentioned to him I would video record our conversation so I have video and audio proof of the conversation.
Peter O,
Hillsborough, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724804302424
Rodney did not come
Rodney the technician never showed up to the appointment and didn't come to the house. Terrible service
Luis D,
Morrow, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794191069
Less than 1 star
William refused to even look at my freezer. I told him the freezer would not keep ice cream frozen and all he said was "well ice cream is one of the hardest things to freeze." As if it's an exceptional freezer than will freeze ice cream. I asked if he agreed that this freezer should be able to freeze ice cream and he said yes. But yet he refused to even look at the freezer other than opening and closing the freezer door. He said the freezer is fine because there was one frozen popsicle in the freezer. His thought was because that one little popsicle was frozen, there was noting for him to do. Also, this was the second technician that came from Sears. The first one found nothing wrong. But ice cream melts in this freezer. Still.
Pam G,
Madison, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794165958
5th tech, still broken machine.
This technician looked at the machine but did not do any labor. Told us to do medium sized loads (in our XL 5.5 cu machine) and less detergent. Said it was not his job to start a load to see if it cycles all the way through. I don't recommend Sears for repairs.
Kristen,
Sacramento, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794135142