Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
166.6K
Average Rating
4.7/5
Haven't seen Jose
Nobody has shown , been here since noon and it's 3 pm . What time are y'all coming as I can't take off work for 4 hrs again
Gye H,
Buda, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733358573863
recent service
Chad was a pleasant to work with however working with sears was a nightmare impossible to get clear answers and support from customer service
Joseph J,
Orange, CTCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1733352377286
Microwave
He never does anything when he comes and he rude
Mary F,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352300121
Lacking any kind of customer service
1st technician had no personality at all. Wasn't friendly & didn't explain what the problem was. He just said they needed a part. On the follow-up visit (1 week later) when "the part" was going to be installed. I waited from 8-12p expecting the technician to show up. No notification was given that the technician wasn't going to show up, because it was a little too cold to test the part. It was 69°. Terrible customer service.
Johnny A,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352292154
Dishwasher leaking
there was not much for Gerardo to do after replacing the right Gasket the Washer was still leaking it was the Door that did not close properly, the Door can not be repaired,There for we need a new Dishwasher. The Technician William that was here on 11/14/24 should have seen that it was the Door that was leaking. I am willing to the Diagnostic fee of $ 129.00 and have refund $ 249.72 back to my Account asap. or I will dispute the whole Amount by my Bank. I am 91 years old and my Husband is 90 years old and has Dementia Gisela Deja
Gisela D,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352257145
Sucks service I've been without a refrigerator for two month
I've been without a refrigerator for two months. I would never recommend them.
Shefqet K,
Wappingers Fl, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352280568
This employee needs to be fired
Since April of 2024 this employee have been assigned my appliances and have been a no shoe lying to say parts needed and even forging the homeowner signature as the repair was completed
Andrea P,
Jamaica, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1733351617587
No Show
Technician did not show up for the 7th time. This has been ongoing for over two weeks.
Barbara L,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733274910213
Beyond disappointed
Tech came to look at why heat wouldn't shut off and by the time he left he had completely broken the hvac system in my home and left me with no heat in December. He also potentially damaged the door to my bathroom as there is now a hole in my door where there wasn't one previously.
Jacob O,
Franklinton, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733274903323
Change LED panel
I called Samsung when noticing there were a couple of LED lights out on the refrigerator. The lady I spoke with at service was very helpful, she had me explain what I thought was wrong and had me text a couple pictures proving that there were LED lights out. The first day he was scheduled to come out he failed to show. The second day he came out I was under the understanding that he'd have the correct part either him since the problem was already diagnosed. He did not have the part to its him and said yup there are a couple of LED lights out which I already knew! The third day he was supposed to come out we had an arrival time of 918. Failed to show up. At 1015 I got on and "chatted" with Samsung service. There was no chatting going on. It was very unhelpful but it must have triggered something to the service person and he texted me saying he'd be out between 11-12. I simply told him I need a better estimate than that because I'd need to come home from work on my lunch time which was a half hour. He texted back saying again he'd be out between 11-12. Probably closer to noon than 11. I did not respond and thought he can text me with a better time frame. He finally texted at 1105 saying he'd be there in 20 minutes. He got here and exchanged the LEDs and it is working now. Samsung and this service tech (Benjamin M) need to realize that everyone's time is important and scheduling 3 days that my husband or I needed to take off from work is NOT OK! I love the refrigerator but probably won't ever look at Samsung again because we can't take off 3 days from work as we're both in the medical profession and that is totally unacceptable!
Laurie S,
Litchfield, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733270598938