Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Job not finished and received notification completed
Tech suppose to come back to further troubleshoot and fix. Instead notification received job completed and closed. Tried calling tech no response. Very disappointed!
Kashif C,
Manalapan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780696978297
Incorrect diagnosis of issue
The technician provided by you guys failed to identify the issue and improperly diagnosed the issue in a manner that resulted in an incorrect denial of coverage. We had to go out of our way to get our own technician and it was simply a faulty wire as opposed to the issue that the technician stated it was.
Andres C,
Strathmore, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780694965259
Ice Maker and Freezer
Raul Replaced Compressor with a larger compressor had to fabricate installation to make it fit. Now the freezer is worse than before. I am speechless. I asked Raul If i could call him if there was problem. With the instal advised only talk to AI.
Cecilio M,
Spring, TXCustomer service response - Cecilio , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780696374886
Poor job
He did not fix the problem Somebody need to come back
Cesar L,
Bossier City, LACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1780688856130
Air conditioning
I explained then in unit blows cool for awhile then stops cooking ice forms in unit outside. Tech did not diagnose problem or provide repair solutions told indicated Freon level was in acceptable range said he was not going to do anything issue my house still hot!!!!
Stephanie H,
White Plains, MDWrong Diagnosis by first Service Tech
The second service technician came to change the belt on my Whirlpool dryer but when he disasembled the dryer to reach the belt he found it wasn't broken. However, he still installed it anyways then told me it wasn't the problem but a thermal fuse that caused the dryer not to start up when the start button is pushed. Won't be calling Sears Home Services ever again the first technician was extremely pushy trying to get me to purchase a home maintenance plan. He seemed more focused on making some sort of commission if I had signed up for the maintenance plan. Stay away from Sears Home Services!
Bryan G,
Savannah, GACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780688794533
no service
Disappointed in a lack of service. I am buying a new appliance today. Will not purchase from Lowe's due to poor warranty service. Trying Queen City which I hope the warranty is not with Assurant. I wasted money on the dryer.
Kathy B,
Wadesboro, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1780688769551
Misdiagnosed and Not Fixed
I am very disappointed with the service I received regarding my microwave repair claim. Aaron came to my home on Friday, 5/29/26, and diagnosed the microwave issue as a waveguide problem. At that time, I specifically asked him if he was 100% sure because I did not believe that was the actual issue. Aaron responded, "Oh yeah, that's always the issue." Based on his diagnosis, the part was ordered and delivered to my home on Monday. Aaron also submitted the claim information to my home warranty company. When Aaron returned on Wednesday, 6/03/26, it was determined that the waveguide was, in fact, not the issue. Instead of submitting the microwave for replacement through the home warranty company, he requested approval for a repair totaling nearly $1,000. As a result, my home warranty company denied the claim, stating the issue was caused by a loose waveguide and normal wear and tear. The microwave is only two years old. Had Aaron properly diagnosed the issue during the original visit, the microwave replacement would likely have been covered under my home warranty policy. Due to the incorrect diagnosis and handling of the claim, I am now left without coverage and facing unnecessary expenses. I would appreciate this matter being reviewed and addressed appropriately.
Courtney M,
Winterville, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780694984793
The problem is not solved. The refrigerator is still not co
The refrigerator is still not cold. Needs a Water filter
Clifford J,
Sicklerville, NJCustomer service response - Clifford , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780609774226
Tech needed to come and fix my LG
Sorry to say but this is Mr Frank somebody was supposed to come on here today with the part for my LG washer and no one showed up it's already 5:17 no call no nothing and they said they were scheduled to be here today I need to know what is going on I am not a very happy customer at this time
Frank Y,
San Antonio, TXCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780532839136