Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Bad Service
Would not show up. Canceled appointment without my consent. Still sent cancellation forms not signed by me.
Rebecca S,
Brandon , TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747431016354
Dryer as part of a tower not functioning
This is the second time that LG has sent a Sears repair technician out and both times the technician didn't know how to repair the dryer that is part of my tower and is ventless technology. It's probably LG s fault but I took the day off to wait and no success. This is the fourth time LG has sent someone out that has no clue.
Lisa C,
Santa Fe, NMCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747259434851
Awful service!!
Awful. Will never use you again! It took 9 weeks to get you here to repair my refrigerator when the part was here. I lost approximately $300 worth of food because every time you set up a date you called at last minute and canceled because your repairman couldn't come.
Peggy W,
Springfield, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747259409713
Terrible
There's no communication. They had me cut the wire cage off without even going into the crawlspace to see what the issue was. So we paid to have the wire cage taken off and now they told us it's an electrical issue after days of waiting for someone to respond. Terrible!
Tbf,
Atlanta, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747259395607
AC unit
The Tech did not properly inspection both inside and outside units and he was not onsite but a few min. The Unit is still not repaired and Sear's did not have a number to talk to a real person instead AI. We will not use Sears again
Tiesha C,
Jefferson, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747259482716
pretty much did nothing
He just came and looked at the model number, then told me the model was discontinued and nothing he could do. then he collected payment and left. i asked him if i could get credit if order and install a new dishwasher from sears and he said he didn't know.
Fred L,
Cambridge, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747430984302
Poor
I set up an appointment with Sears because you stated you can fix LG Refrigerators, but the technician could not fix mine because it is under warranty. That was not stated. I paid money to have you come and would have had you fix it. This is false advertising. I will be reporting to the BBB The technician was rude and spilled water on my floor. I was not prepared with towels.
Joy M,
Greensburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747351391790
theft
he charged me 130$ to read the R12 label on the back of my freezer
Johanna B,
Phoenix, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747344508842
Poor Performance and should be NO Star!
Very poor left me feeling so bad I don't think I would ever recommend anyone to Searshomeservice. I have been a loyal Sears customer for over 45 years and I miss their stores, products and services But this was a horrible experience If you value your customers you should reach out to me for follow up Sincerely, Sorry
Robert D,
Hanford, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1747259942828
Being Mindful of the customers time!
I missed out on an opportunity to go out of town with my family, just to be cancelled and rescheduled, which meant I missed a day of work.
Andera J,
Fort Mitchell, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747258356640