Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Not satisfied!
August 02, 2023
Overall rating

The ice maker part was installed but after it was replaced, the fridge keeps on beeping even if the doors are closed. The temperature indicator will not remain steady. The fridge must be checked once more.

Jose S,

Bullhead City, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1691010151121

Mechanic or sales person
August 02, 2023
Overall rating

A very good sales man. Not sure if he came to repair machine or sell service plan and enroll customer. Can't rate him as a mechanic as he didn't do any repair on machine.

Vijay Sahni,

Marlboro, NJ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691008367017

Stressed
August 02, 2023
Overall rating

The freezer door seal was ordered and replaced however the technician was rude, outspoken and insulting both times he was here. He was impatient and didn't explain clearly initially so if I asked a question he would only repeat the same answer in an intimidating manner. I would explain why I asked and he would say "I already answered that!" not understanding that I was just explaining why I had the question since he was so annoyed answering it, like an impatient instructor not a man performing a service in my home! I told him I have health reasons and don't need stress from freezer repairman in my house and he finally became polite and left peacefully but I do not want him here again. I have tried to send this a few times briefer and the Blue Line will not go to the right as if it's too short a review or my Wi-Fi is not working well so if you get it more than once I'm sorry. Thank you. I'm glad to have said this because he left me with a bad memory on and off the rest of the day so now I can forget it. I had told him last time that I have enough stress and I don't need him adding more in my house to fix my freezer because his attitude was making my heart race and he said "oh now I have to hear about the stress in your life" but he was causing more and that's why I brought it up. I am fighting tears right now he upset me so badly. I literally had to close my eyes to speak to him last time because I couldn't stand how he was harassing me. It's a shame because he seemed to perform the job well but I do notice like he said the freezer door seal is not grabbing very tightly even the next morning so we will give it more time.

Collette T,

Seaford, NY

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1691008336531

Repair latch on dishwasher.
August 01, 2023
Overall rating

Lemon R courteous, professional and completed the job to my satisfaction. However, the telephone experience leading up to scheduling the appointment, was not satisfactory. Not being able to talk directly to a customer service rep, was very frustrating. I was on the verge of cancelling my home warranty.

Willie C,

Richmond, VA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1690986185878

Job still not finished
August 01, 2023
Overall rating

Job not finished. Calling is to lupus to get a hold of right person and job shows complete. Leki (Alexa?)was great but somewhere in research etc nothing has been resolved and 3 parts never came. Word is parts not available and we would be contacted for range replacement. Started claim June 2: still no word spoke with john today DMiel recently and both very helpful but research has not responded to any updated on case. Job seemed to have been signed off and completed no never done only inspected back on June and it is now Aug

Marylou W,

Kapolei, HI

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1691008207907

Refrigerator repair
August 01, 2023
Overall rating

Unable to be specific on my questions. When asked it would be fixed today, responds, I don't know. When pressed he responds Well, you got to start somewhere. Left dirt on the floor and on the island after repair. At the first appt, when explaining what might be wrong, he told me to clean something, that May he part of the problem. I ask where? He replied "there" pointing to the back corner of fridge which was a general area. I had to ask 2 more times, got the same response and pointing. I said, I only see 2 cords there. He finally squatted down to get more specific . I said how am I be supposed to clean under that area He asked if I wanted him to do it. I said yes. He frequently acted like I should know more about how a fridge worked and was annoyed when I asked questions about how will I know if the ice machine will work if how long will it take to cool and what temps are the goal for fridge and freezer.

Pamela M,

Palmyra, PA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1690932294507

Dishwasher assessment for error code
August 01, 2023
Overall rating

Technician just ask what was wrong and did not proceed in checking the machine until it was explained about the error code. Had he gone to the machine looked while trying to start the machine it would have been clear what was wrong. He didn't not spend much time assessing, corrected the error code and just said the drain needs to be clean. I clean the drain and we run the garbage disposal several times a day so this should not have been the cause. We also rinse our dishes before putting them in the dishwasher.

Lisa S,

Silver Spring, MD

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1690922725436

Sears Home service is Trash
July 31, 2023
Overall rating

My experience with Cinch and Sears was horrible. It took over a week to get an appointment for my refrigerator repairs. The first technician spent 5 minutes and told me he was ordering parts. I scheduled another appointment for the parts installation, but the technician never showed up. The next available appointment was three weeks out. After several phone calls to customer service, they told me there was nothing they could do about the availability of the technicians. My complaints went through the chain of command, a supervisor, and a case manager, all of whom were incompetent. After 3 and half weeks without a working refrigerator, Tommy, the new technician came to fix it, only for me to realize the first technician also ordered the wrong parts. Fortunately, he had one of the parts in his truck. The new technician was knowledgeable and had a good personality, but that does not take away my frustration and disappointment with how Sears handled my situation. I will cancel my Sears warranty agreement by next month when it is up for renewal. I have had my Sears Home warranty since 2016, but they lost my business.

Manfred T,

E Stroudsburg, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690922049515

He came without warning and couldn't wait a second
July 31, 2023
Overall rating

He came without warning and couldn't wait a second For me to put the kids at school.

Dov A,

Madera, CA

Customer service response - Dov, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690922591912

Stackable washer,dryer
July 31, 2023
Overall rating

Saw it and it'll take 2people he said. He cut the spin on . Cut it off Then picked his bag and said I'llcall you in about hour or so. Said He had to look up parts and contact Select Home Warranty. Calls and told me it was too old to fix and they would either fix it or replace . Not impressed with the way he presented himself. Wouldn't want him again. He told me on the phone about 700.00 to fix.

Frances L,

Kill Devil Hl, NC

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690921927815