Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Very disappointed
The attitude was surprising, the quote was absurd, the timeline was unrealistic. Really disappointed.
Kirsten R,
Salem, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747519392908
Worst Experience
This serviceman came to our home to evaluate our refrigerator. The first thing he does is "where's the bathroom" and started roaming our home. After then, he started making crude, inappropriate, sexual innuendos towards my wife and said he knows what's wrong with the refrigerator BEFORE he even opened the refrigerator - Because the refrigerator is in bad need of attention because of sudden failure of the freezer - my wife, by a distance, allowed him to open the refrigerator. All the while, my wife was cautious and gave me a call. The serviceman knowing that I was placed on a call - he calls his supervisor and returns and states to us "you are scamming SEARS and they will not warranty this work" . I was on the call and asking for more information and he stormed out of the house. My wife was relieved she was safe upon his departure but felt the whole experience was bizarre. I would be very careful, in spite having SEARS on their shirt - it does not guarantee expertise and safety to the homeowner and being accused of being scammers. Maybe this is how SEARS operate their warranty program
Rob G,
Northville, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747519405446
My repair experience
Dexter is well spoken he spoke right around my refrigerator problem and why it's not working. I still don't know what wrong with my refrigerator. He suggested that I unplug my refrigerator for 24hours then plug it back in and see what happens. Nice guy but I hope I never see him again.
Melvin K,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691920982
Never showed up
Never called the whole day called after 6pm and thought he was fixing a range it's a dryer said someone messed it up @lowes. I had to call and reschedule. Now have to wait another wk for service. If he would have checked in like they say he will I cold have fixed it earlier.
Harriet G,
San Augustine, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691887915
Didn't take it apart
He didn't take anything apart. He ran it a little bit and then he was looking up on his cell phone. Didn't seem competent. He diagnosed a bent shaft on my Roper washer without taking off the cover or anything. There's a spring missing, not a bent shaft. He is either incompetent or he just didn't want to work on it.
Brandy S,
Hallettsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691894363
Awful
I scheduled a repair to clean out my dryer vents. I assumed they were clogged with pet hair and I stated so on the initial scheduling form. I received a text after scheduling and it said please describe your issue. I said the same - clothes aren't drying need vents and dryer cleaned out. Guy comes to my home and does his diagnostics and says that the ignition light isn't staying on and one of the causes could be the vent is backed up (yes I know) and he says it's over $500 to replace. I said no I just wanted someone to come clean the vents and dryer and he says I don't do that - that's a different department. So not sure why he's here and why I just got charged $135 when I mentioned on the initial scheduling form I needed the dryer cleaned!!!
Laura P,
Rutherford, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747690374951
The Absolute Worst!!!!
Alex was a complete inconsiderate person who didn't even try to help us. After waiting a week for someone to come to check our AC. My guard gate keeper calked to say he was there. I was literally 5 minutes or less from home. I asked if he could wait 5 minutes. He said no and left. Again, I never even got the communication that he was coming. My window was 8a-5pm.
Gregory H,
Henderson, NVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747431013506
VERY unpleasant experience.
I have escalated this with GE Customer Support. The technician was extremely unpleasant, almost menacing. Before we could even get started, he asked me to sign an electronic document, of which I could not see the text. Kenneth was visibly annoyed that I requested to see such document and when I asked him to ask his back office to see if they could supply any document I'd sign, he left and slammed the door. My lovely tenant told me that if she'd been there alone she would have e felt very uncomfortable. I have over 40 doors in Lamar County and I would not want this person to atep foot on any of my properties again.
Juli P,
Paris, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1747690300788
Laundry Washer diagnosis
Everything was excellent. He knew exactly how to diagnose our problem, rapidly identified the failed part, and provided clear explanation and repair estimate. Very friendly and competent.
Robyn A,
Ridgecrest, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1747690247174
Beverly Shaw
I scheduled a service for my dryer explaining the code that indicated vent blockage (flow sense). I explained all that to the phone person, waited a week for the service man to come and he said it sounds like a vent blockage and he didn't clean vents, only fixed machines. He did nothing, told me to call an air duct company to have the ducts cleaned. He left after about five minutes and was not very friendly.
Beverly S,
Canal Fulton, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1747690197273