Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Issue was neither discovered nor fixed
After three visits over the past 10 days, the technician has left the property saying he still believes what could be the reason for broken AC. With no resolution in horizon, the lack of ownership and customer care is very clear.
Michael R,
Reston, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781033935128
POOR Communication (Ruined An Entire Afternoon)
When booking the appt, I chose the 8-5 window. I received a text message with a link where I could "track" my technician. That system is an absolute joke. The original time was around 11:30. I left my work and was at my house in time for his arrival. I checked when I got home and it had changed to 3:30. This was one of 5 times that the arrival time changed. It went to 5:30, then back to 4:30, then lastly to 6:00. I had to leave at 4:45 for a prior commitment. I called in and spoke to someone who said I sent a message and they'll call you to tell you when he will arrive. This didn't happen. At 5:15, he shows up. Outside of the schedule window that I had picked. He didn't call or anything. Fortunately my 18 yr old daughter was home. He diagnosed the problem and by then my wife had arrived home. He presented her with a parts estimate of $150+ and labor at $310+. $460 repair bill. As you know, new dishwashers are $450-$700. She said no on the estimate, then he showed her his screen and said this is the part you need and it's an easy repair. When I got home, I look up the part online and see it's on $52, NOT $152. Then, I had the part removed from the dishwasher in less than 5 minutes. I've ordered one online and it should arrive today and I'm sure it will take 5 mins to install and another 10 mins to put the dishwasher back in it's place. Which, by the way, I had already had it out for him when he arrived. This "Easy Fix" was going to be over $300 in labor. I lost 6 hours of my time due to a poor appointment system and customer service. I would like to request a refund of the $119 appoint visit because that's a small amount to what the day really cost me.
Brian C,
Greendale, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781040918265
Unclear about payment
After looking at the ice maker for 10 minutes he said he could not fix it because it was a u line brand. When making the apt we were asked what brand and model number of the ice maker. When asked why they accepted the service he said never mind and got in cars to leave. He tried to get me to pay for service with a QR code because the owner wasn't home which he knew and said initially not a problem for payment. They then waited for the owner at her ranch gate and asked for payment. She needed to pay by check and wouldn't accept that. We shady behavior. No hard copy service write up or anything formal like than offering a QR code.
Jane W,
Beeville, TXCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780953873890
What service?
Came but did not repair dryer. Says duct is blocked but he cant do that. Why not?? So dryer still not fixed. He says get another appointment to fix washer! What did i get the warranty for then??
Gail C,
Jackson, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781040885147
Told warranty company wrong info
This was covered under my home warranty, and he went back to the company and told them that I did not know my model number. He told me I had the wrong serial number not the model number, but when he reported it in the report, he reported it as the model number so they closed my claim I would not use them again as they did not call to confirm with LG or anything that the information was correct after I contacted LG I did have all of the correct information they were not thorough
Becci M,
Englewood, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781033883172
Kenmore refrigerator
The refrigerator was working when Joseph came to install the new thermostat. The next morning I wake up to find the refrigerator is not cooling. Now I have my food in coolers - I have surgery today so will not be here to accept any repair man and must wait until Tuesday!!!!! I am furious!!!! This whole thing has been a mess.
Peggy H,
Newtown, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781040854032
Terrible experience
t was a terrible experience. The technician did not show me the defective part or clearly explain the issue. He stated that the heating system was causing the problem and quoted more than $300 for the part, plus over $300 in labor. Given the high cost of the repair, I felt I had no choice but to purchase a new dryer instead.
Carmem O,
Delray Beach, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781033830263
A/C repair
This is the worst experience with this company after 2 weeks of waiting for the A/C to be repaired , Randy came to the house with the wrong part. There is not sense of urgency. I do not recommend this company to nobody. Worst company to work with
Lourdes V,
Jacksonville, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780954988613
Rating Norbertos service
Roberto was very rude and condescending . I tried to explain the problem of the leaking tube that was TEMPORARY fix to stop the leak. I asked him to change the hose to prevent further leaks . He said no. Since it's not currently leaking , it doesn't need to be changed! I mentioned it was under warranty and he said "Talk to them, I'm just the messenger." There was a wet spot on back panel near the water filter. He said he doesn't handle that. So he won't inspect it. Because of the leak from tube that ruined all my wood floors (24k damage to demo & replace). I wanted to be sure those leaks were looked at. I understand now the problem needs to be reported to my warranty company. However, the way I was treated by Norberto was inexcusable!!!
Joann M,
Brea, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781033766766
Still leaking
Sent message yesterday for someone to get back with me. Got a response saying sorry to hear washer not fixed and they would check schedule for someone to come back out. Haven't heard anything else. Sad
Joyce A,
Corunna, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780963953760