Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Leaking water
The cold water valve is broken. I don't know if it was already broken or broken when this visit happened. Approximately 10 mins after his arrival we heard rushing water and I assumed it was rushing into the washer. He hollered from above to turn the water off and I did. When I went upstairs to check on the progress there was water in the hallway and all over the laundry room floor. We informed him that water was leaking from above in several areas of the living room, hallway, the entry way of the coat closet and by the stairs. When he left I went to check to see if there was any water damage and I moved the dryer and there was a pool of water under the washer and the dryer. There is unfortunately water damage.
Maria G,
Smyrna, DECustomer service response - Maria , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781129186353
Service call
As far as I am concerned, the technician did little or no effort to solve my A/C problem. He looked at the control panel and then the A/C unit. He got a meter and said that I am not getting power to the unit. He said that is an electrical problem and to call an electrician. Then he left. What kind of troubleshooting is that ?
Howard K,
South Bend, INCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781134159634
ROTTEN SERVICE: correction "NO SERVICE "
Sears is the worst appliance service company I have ever experienced ‼️no human to speak with , you are forced to deal with computers that give out random information, completely not on point. They didn't show up when scheduled and when the tech finally showed up he admitted sears doesn't care about the customer. I lost hundreds of dollars of food because it took nearly ten days to get the repair . NEVER USE THIS COMPANY OR THE INSURER WHO USES SEARS‼️
Ron T,
Auburn, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781118926725
Technician personable enough but the job isn't done!
Low rating is only due to my refrigerator still being incapacitated, and again I'm waiting for parts. Two installed today, and now waiting on at least three more. That alone makes this less than an enjoyable experience.
Ray C,
Lake Worth, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781052027896
No show
Did not show up for appointment gir the third time. I give up
Vernester A,
Clarksdale, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781212957717
Poor workmanship
Didn't do his job. Told us it was an electrical issue when it was just a dehumidifier pump not working. Paid for an electrician to come out almost a week later to fix the issue that should have been fixed that day.
William P,
Aurora, COCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781118614281
Very disappointed
I have had service now twice on fixing the AC and AC is still not working through out the house. So service call was a waste of time. I would never recommend Choice Home Warranty to anyone. Takes a week or more to get a technician. It's totally a big pain.
Joyce A,
Saint Louis, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781040965017
Rating of Alberto.
Very bad experience he was no help at all he just told me that the job was cancelled and I could not do anything about it. The washer is still not working and I do not know why the job was cancelled.
Rebeca G,
Laredo, TXCustomer service response - Rebeca , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781040745791
Not able to fix
Manuel and team visited us 7 times and after many many months, we are still sitting without a working refrigerator. I will be cautious to do any more business with them.
Nagaraju C,
Cupertino, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781040939847
Dryer repair
Dryer worse now than when technician got thru working on it. Still needs repair can you send a different technician?
Rodney P,
Amarillo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781033981101