Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.8K
Average Rating
4.7/5
Your dispatch system is the worst in the industry!
First, we have a service contract for multiple appliances that we are not renewing. We have had ongoing problems with an old dishwasher. After finding that a circuit board had burned up and a new, or used, board could not be found, they finally sent someone to come and take the board to ship it off to be rebuilt. They only did this after several phone calls to find out the status of a replacement board. The board repair took 6-8 weeks when we were told to expect 4. After the board and other parts were delivered, it took FIVE service appointments to get someone to complete the repair. Each time, someone had to be home ALL DAY. I would use the provided link to track the serviceman. Each time the ETA would get moved back repeatedly during the day until it got so late that the system would reschedule the appointment. The first time it got rescheduled a week later. The second time it got rescheduled a week later. The third and fourth time the rescheduling was only a day later. Each time someone had to be home all day. There were also at least 2 times we had no show appointments for service calls before the circuit board was pulled. This entire process took right at 4 months. It should be noted that the various servicemen were very professional during actual service calls around this matter. It's the background people and systems that reach a new low in incompetent customer service. We are done with Sears. Unfortunately, the brick and mortar Sears stores that I shopped at for 40+ years, with quality products and caring people, are gone for good. The sooner what's left dies completely, the better.
Chuck L,
Ballwin, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1739660516460
terrible communication
clayton did not call as he stated and definitely did not knock on door as somebody was home watching for him and alarm on driveway never sounded that someone was there
Mary G,
Hunnewell, MOCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1739658846074
still don't work...
I'm sure he was professional, & such, my partner was the one who was home, Anyway, the dryer only works for about 2 min then shuts down again, now the lights flicker & quit too though, i think I'd like another visit from the technician with the price i paid.
Todd H,
Eugene, ORCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739658678681
Poor service, poor communication
Terrible service. I have waited for a tech to show up on 2/10 then was told it would be 2/12 then was told today and at one point was told it wouldn't be until 2/28! I had asked service provider to have Curtis call me and I would give him "simple" directions to my home but, instead, he chose to claim my address was "inaccessible " and closed the order! I have been receiving emails from sears showing the "work that was done" along with a copy of "the order I signed". Obviously I signed nothing as he never showed ! There are at least 50 homes in this area and no one has any trouble driving the road. And for him not to call me to get directions is beyond unprofessional!
Karen L,
Union, WACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739658561392
Just bad service
Never show up for appointment
Darlene J,
Stephens City, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1739658500070
Dishwasher repair
The tech was scheduled 2/13. Never called or showed up. After my sister sat at my house waiting. Then at 5pm, I got a message saying my visit was reschedule to 2/14 per my request. Which was a lie. I was never contacted. So then I had to arrange again for someone to wait at my house. That is very unprofessional. Having no availability during the weekend or afternoon is a hindrance and then after making arrangements no one shows up.
Leslie A,
Pine Bluff, ARCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1739658414385
Worst experience ever!
If I could I would give a -5 star review. The technician did not show up twice and was not even able to make an appointment with the customer but closed the work order as successfully repaired. Seems like lying and not existing work effort is the standard here. Do not waist your money on an insurance for your washing machine cause it won't get fixed by the end of the day. You will be better off to keep the money in your savings account and use it to fix the appliance when needed. Worst service ever.
M. C.,
Hughes Springs, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739580902320
Highly disappointed
I am so upset with sears service it's been 1 year since I was told by David that if I rebuild my icemaker instead of buying a new one it will work perfectly a d since I have the home warranty they will come out anytime to fix it I ha e to be paying monthly to keep the plan and has to keep calling them every 2 weeks to a month to try fix said ice maker . Don't trust sears they are a rip off . I will cancel my plan . 1 yr later hundreds of dollars gone over 12 tech visit and it's still not work .I'm so so disappointed don't use sears .
Cyril C,
East Orange, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739580887788
Poor experience
Took ovrr 2.5 months and over $400 in parts ordered to be told we they coukd not repair and we need a new dishwasher. Simply outrageous and suspicious in my opinion. Also did not show for some appointments without notifying us. Would NOT recommend
Nancy C,
Greenwich, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739580851123
Unfortunately Ereks Risidio ST9120U Failed
Dear Sirs: The device Erek was given to install disabled my furnace !!! To say the least I am not a happy customer. It seems I was told to reschedule a RECALL. So this scheduling event can not occur until 2/15. Erek was given a device by the name of Risideo ST9120. At this time I can't turn on my Heat and the Air blower will not turn off !!! Please send a more seasoned experienced Tech out here that will test the unit completely before he leaves my home to make sure it's absolutely functional and will validate the Condenser outside will turn on and off. Thank you !!! Let's PLEASE GET IT RIGHT THIS TIME. As I said I have no heat! ALSO PLEASE RETURN WITH THE PART THAT WAS REMOVED ! Thank you. Philip Holbus
Philip H,
Smyrna, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739577100630