Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Still not working
September 09, 2023
Overall rating

My experience was great with the technican however my unit is still having the same issue and the technican by his own ommission is not an a/c repair person.

Bernice G,

Wichita, KS

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694468259055

Save your money and buy new appliances
September 09, 2023
Overall rating

Not the best. Not much effort. Waste of money. Google better diagnostic engine.

Olivia B,

Houston, TX

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1694271293241

Dish washer repair
September 09, 2023
Overall rating

I was very disapointed! after waiting a weak, they find they couldn't repair the dryer and now we have to wate another weak and possibly more, before we can have a dishwasher again.

Charles P,

Fall City, WA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1694293512515

Refrigerator.
September 08, 2023
Overall rating

My built-in microwave Wasn't? working? And I asked him could he look at that and he said that will be another service charge? So I told him forget it.

Jimmy S,

Slidell, LA

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1694265253254

Owner
September 08, 2023
Overall rating

Burners now aren't working and the original issue was oven which still isn't working

Laura J,

Miami Gardens, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1694265265163

Unable to talk to service rep
September 08, 2023
Overall rating

Sean did a good job and helped us, but I have found it difficult to actually talk to a rep about an issue.

Kevin,

Massachusetts

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694209539416

Awful service
September 07, 2023
Overall rating

Technician was rude. Said the sound my washer makes is normal and the amount of shaking is ok. It shakes due to being off balance to the point the side handles come off and it moves on tile floor. It's had this issue in the past the another technician fixed it, that was about 5 years ago! The technician didn't even clean up after himself.

R,

Moreno Valley, CA

Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.

Sears Home Services on 1694208380975

Hunter, Deborah
September 07, 2023
Overall rating

I really liked Mathew and he tried his hardest to determine problem the 2nd time out (3 visits total). He used something sharp to pry off cover to dispenser and scratched off paint down to metal. I would appreciated someone coming out with touch up paint to fix problem. I feel bad leaving this comment, but did tip him for his time. Thx Debbie

Deborah H,

Folsom, CA

Customer service response - Hi Deborah, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.

Sears Home Services on 1694124127624

Dryer repair
September 06, 2023
Overall rating

He did not replace the thermostat as he stated. The dryer worked one day. Needed another service call.

Gloria O,

Pt Of Rocks, MD

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694123058967

nice person but still not fixed
September 05, 2023
Overall rating

this is 3rd visit from your company and the AC is not fixed.

Nasser S,

Dallas, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1694123038722