Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Never showed up
Never came didn't show up to do service this is not done
Kristy S,
Joliet, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766098696265
You suck!
$119 Just to look and tell us what the problem was. We called two days before and already told you the glass was broke
Lea S,
Rockford, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766098641384
Dissatisfied
My experience with you guys is terrible. You ordered the wrong part. You weren't able to fix my refrigerator. And you haven't sent the report to American home shield in a timely manner. I don't recommend you guys at all.
Tim W,
Port Saint Lucie, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766098630550
Appliance still not functioning
The issue with the refrigerator has not been resolved - this has been on-going since August 2025. Several techs have been out to replace this or that but the problem remains -ice-maker does not work and now the freezer section of fridge does not freeze. The techs have all been professional - the low rating that I gave is not due to their professionalism but due to my refrigerator issue has not been resolved.
Brenda C,
Hanford, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766190738634
Issue was not fixed
Technician was only here for less than 30 minutes, said he fixed the issue. Issue was not fixed the washer is still leaking water.
Tina R,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766105494517
refrigerator repair
She did an excellent job, prompt and efficient. I appreciated her explanation of the need for the repair.
David S,
Santa Fe, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766105470659
He lied!!!
I had another company out they say it's the wear and tear years old!!! Cesar said something is caught in line not serviced!!! He is full of crap!!! Guess you get paid from choice home warranty company to not honor the service I pay for!!! I am not finished 1 am getting other opinions and a lawyer!!!
Kathy D,
Westminster, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012147406
Water heater still not working!
Juan came to assess my water heater because it was leaking AND there was NO hot water. He told me it can't be fixed and Sears representatives would let me know when I can buy a replacement. BUT, in his assessment, he recommended REPAIR not replacement! The cold water is running, but when I turn on the HOT faucet there is nothing- NO WATER AT ALL!
Elsie C,
North Las Vegas, NVCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012368594
Microwave srevice
Unbelievable. He Said it was a two person job to pull the microwave. You ordered the wrong part. Needed a control board not a power board. He wanted me to sign a waiver for any damages to install the wrong part!
James H,
Palm Beach Gardens, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766099713115
Washer machine
This lady didnt a clue how to repair my machine all she said is to put 8 pieces in the washer i told her that the machine is out balance the drum and all she said is that for this type of washer she a computer to work on the appliance and she doesnt have it i ask jer if she can report this bit she said that i have to make another appointment With a G E technician not happy with the service
Victor V,
Richmond, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766099737133