Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Technical work
Great ,empathic ,understanding and ,knowledgeable Came on time. did job to our satisfaction so far. Good repair service
Olga Soto Moise,
Easton, PARepair Fridge
Professional and dis a good job explaining and fixing the issue.
Joel H,
West Bloomfield, MIGreat Service
Ruben was prompt, professional & friendly, and got to the issue quickly. Unfortunately there was not much to be done to help our refrigerator that wouldn't be better solved by purchasing a new one.
Shawn C,
Salem, NHKnows His Stuff
Sears Home Services uses automated scheduling bots that work hard to prevent you from interacting with a human. It's a frustrating experience when you have an issue where you need some discussion. However, once we got through that process and someone arrived on site it was a perfect experience. Daniel diagnosed the problem within a few minutes and ordered the parts. When he returned the following week with the parts it took about an hour to complete the repair. It was complicated and not a simple plug and play. Now everything is running perfectly and we are happy campers (literally). Thank you to the humans that made the experience great - and boo to the bots.
Rob L,
Pilot Mountain, NCChris was outstanding
He diagnosed the problem and fixed it right away. Very professional. I would definitely request him again for my service call for kitchen appliances.
Linda M,
Summerfield, FLRefrigerator/Freezer Defrost Repair
Daniel showed up within the time frame that the repair was scheduled. He diagnosed the problem right away and repaired it without any delay. We are very pleased with the service he provided.
Judith S,
Woodlawn, VARefrigerator repair
Barry arrived during the scheduled repair window, was very professional, and promptly diagnosed the problem and made the repair.
James A,
Wilmington, DE5 Star service technician- 1 star Sears scheduling & communi
Samuel did an excellent job diagnosing and fixing our refrigerator. He was the 4th service technician. In addition we had 4 scheduled visits suddenly cancelled late after waiting 8 hours each time for the technician to arrive. Sears A/E service technicians are great but the company's scheduling and communication with customers is horrible.
Chris C,
Smithville, MOEfficient service
Jeff quickly diagnosed the problem. He was polite and friendly.
Richard B,
Pasadena, MDFix water dispenser.
Excelente service. Very efficient and polite. Work fast and explained and showed the damaged part.
Luz Arroyo,
Rio Piedras, PR