Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Customer
Excellent customer service very knowledgeable
Amanda A,
King George, VAexcellent technician
Jim is friendly and excellent customer service made the whole experience pleasant. I highly recommend their services to anyone in need of reliable refrigerator repair. Thank you for a job well done!
Nancy P,
Las Vegas, NVFridge fix
He went above and beyond. Very knowledgeable, kind and on time.
Matt S,
Iowa City, IAAlberto was very professional
Alberto provided very professional service and completed his work. He explained what was needed and was very pleasant.
Dennis B,
Arlington, TXCustomer Service Agents and Scheduling
Cedric your Service Tech is outstanding. But I have two issues. Our ice maker hasn't worked since April-over 7 weeks. Your Techs don't carry normal, replaceable parts on their truck-everything has to be a special order, Since we purchased the refrigerator in 2015, you replaced the ice maker 4 TIMES. There is NO follow up by anyone. I requested several times to speck toa CS supervisor. I was told someone will call - NO CALL Customer Service isn't your strength
John B,
La Plata, MDFirst - rate Professional Service - Sears at its Best
Michael called ahead and provided an ETA as expected. He "looked around inside the refrigerator and freezer units and then moved the unit away from the wall. He spotted the problems (clogged ice maker water line), then tested the unit.to ensure line was clear. He moved the unit back to the wall, checking with me on the satisfactory distance between the unit and the adjacent countertop. An exceptional service call!
David Weinstock,
Coral Springs, FLWater filter
Mike arrived on time and was helpful He figured out what was wrong.
Jennifer M,
Burlington, NJTrustworthy, knowledgeable, and had my best interest in min
Alonso quickly identified the issue. I had called someone else before him and I didn't feel it was properly diagnosed. Alonso was kind to answer my questions and concerns. I'm happy I chose Sears to send him to help me with my refrigerator issues.
Elizabeth T,
Las Cruces, NMHonest.
He told me what needee to be done, waiting on the email.
Jen V,
Killeen, TXGreat experience!
Lewis was courteous, knowledgeable, and efficient. He fixed the cooling fan, and now I have ice as well as ice cream. Thanks, Lew !
Myrna E,
Weiser, ID