Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Service requestor
Vincent was professional and pleasant and found the problem quickly.
Peggy A,
Harrisburg, PAservice for ice maker
great experience and very nice tech, very respectful and helpful
Matthew C,
Jupiter, FLGE fridge repair
Very thorough and tried multiple options to fix the fridge. Very detailed and explained things well
Nancyjim G,
Highland Park, NJRefrigerator Service
Ethan was knowledgeable of the refrigerator and explained the issue and how he fixed it. He answered all my questions satisfactorily and was professional.
Alex S,
Defiance, OHHaroon was excellent. Why don't you ask to rate the company
Haroon, and every other technician I've dealt with to solve this refrigerator problem, was excellent and very efficient. Your technicians are the only saving aspect of your company. I have been in management and customer service for 30 years. I'm not sure I have ever dealt with a company that had such little respect for it's clients. And, perhaps, a lack of respect for your employees. Your scheduling process is horrendous. Your mandatory use of an AI "Receptionist" for complicated calls (like when my appointment scheduled 3 weeks in advance was cancelled not by me and your "receptionist" was unable to find either of my two phone numbers). And the refusal of a human, particularly a manager, to get involved to solve these complicated problems or listen to problems with your process. Then, the offensive nature of your 7 am- 6 pm "service window." This problem took three visits. Fortunately, I work from home and I could be available for three separate visits. How cooperative would you be to your employee if he/she told you they needed three days off from work to get something fixed in the house because the repair company requires a full day service window? I'm pretty sure I know the answer.
Greg B,
Myersville, MDjohn
very knowledgeable. was able to repair my needs. I was very impressed and satisfied.
Doreen T,
Pine Bush, NYSamsung repair
Thomas is an excellent representative for your company. He was on time , friendly,and very knowledgeable.
Brian G,
Myrtle Beach, SCGreat Technician
Absolutely wonderful experience! Was constantly informed via text reminders regarding my appointment and then on the day of my appointment, was sent a text message with the name and photo of the technician and his ETA. Tech arrived right on time and he was excellent. Highly recommend.
Angela P,
Fuquay Varina, NCIce maker
Everything is working fine now thanks to James good job
Frank S,
Willoughby Hills, OHFrig repair
Tech ordered all parts necessary and they were shipped to us. He arrived 7/1 as promised to install the parts. The frig is currently working again.
Richarddrak M,
Chesapeake, VA