Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Whirlpool Refrigerator
Tech was very knowledgeable.. Knew exactly what was wrong and repaired the problem.
Doug A,
Mountville, PAKnowledgeable
Water leak was a manufacturer hose defect which leaked 4 years after new. Tough to find. Replaced. Watching it to be sure it's fixed. Good job
Charles K,
Jeffersonton, VAArchie
After getting my appointment time assigned to him late because of over booking or other person did not get here on time, he was here only 15 minutes pass the 7-5 time I was told. He worked to replace 2 parts for icemaker that arrived over 2 weeks ago and appointment kept changing. Something needs to be done to have appointments sooner. Archie did a good job.
Marla S,
Houston, TXMy GE Fridge
Josh was extremely communicative, friendly and very helpful. Josh was great!
Lizbeth C,
Tupper Lake, NYKnowledgeable, highly skilled, excellent communication
Rodney diagnosed the problem with the refrigerator and explained it very clearly. He gave clear instructions for defrosting the appliance manually, including the timing, so that it could be used temporarily and a final defrost prior to the scheduled repair date. It is professionals like Rodney that give us confidence in Sears Home Services.
Francine K,
Little Valley, NYJohnny from Sears
Johnny was very informative and friendly. He represents the company professionaly.
Pamela L,
Stratford, OKFridg. Repair
He did an excellent job. To bad he had to do what the first guy didn't.
Laura H,
Pulaski, PAService
A-1 service, nice and knowledgeable. Gave me all my other options.
Brant S,
Farmville, VAVery Professional
Great to have a technician that answered all my questions fixed it right away. Everything's working fine.
Raymond P,
Wilmington, CATyler is great! The scheduling not so much
Tyler did both my diagnostic and the installation of my replacement part. He was friendly and efficient on both visits. However, the scheduling from his initial visit to his follow up literally took two and a half weeks, including MULTIPLE reschedules and the day before where a technician just never arrived because their first call took so long. I had the replacement part for over a week by the time Tyler arrived. Whoever is managing the staffing is clearly understaffing or not prioritizing addressing customer wait time effectively.
Lisa M,
Lacey, WA