Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Refrigerator
Technician was quick and allowed me to clean trays while working. Gave good tips to avoid further issues
Urshula H,
Laveen, AZRefrigerator repair.
Charlie did an Excellent job on our Refrigerator, very professional.🤗
Caroline N,
Udall, KSGreat Service
Good communication. Quick diagnosis. Very personable and knowledgeable tech. Thanks.
Greg R,
Rochester, NYAwesome Tech
Sergii was fantastic, and not only did he arrive early, but his troubleshooting skills was old schooled! He looked over everything before he started any repairs. Once he determined what the problem was and to his credit brought the right repair part! Ice maker back in service! Good job!
David V,
Denver, CONumber9
Thomas did a great job! I hope number nine is a charm!!!
Glenn E,
Sterling Hts, MIHe came, he fixed it, he left!
He was polite and efficient. The only complaint was not his fault! He got sent on the wrong day, according to when I scheduled.
Karen D,
Rock Springs, WIRegular Annual Freezer Maintenance
Clifford arrived earlier than anticipated, which was wonderful! He provided exceptionally great service. Knowledgeable, thorough and efficient … and very polite. He's a great asset to your team of technicians!
Sylvia D,
Goose Creek, SCHe was the BEST technition! Ever!!!!!!
he was kind he was knowledgeable. He was helpful and I could not have asked for a better technician.!!!! he represents your company very very well! If I were you, I'd give him a raise because you definitely wanna keep him!!!!!
Katheryn B,
Paso Robles, CAService review
Ken is an excellent professional technician Courteous, smart, timely, careful about the care of your appliances and knows his trade. We need more appliance repair technicians like Ken. He gets a 10 in our household!!
Anne F,
Spring Hill, FLService
My service technician was professional knowledgeable, and took care of the problem however, for the scheduling, it was a nightmare for providing information and pictures through the text that they sent me prior to the service technician arriving none of this information appeared to have been passed on to the service tech I had two separate service tax coming one for refrigerator and one for microwave. The refrigerator one went smoothly with the technician able to do the work, but the microwave one did not because the service order after numerous times of explaining to the scheduling people under the warranty that it was a microwave because they kept referring to it as a Range And them assuring me that no we understand it's a microwave and then receiving text messages referring to it as a range and sending them pictures model numbers and again telling him it was not a range but a microwave when the service tech showed up his service order still referred to it as a range and he was unable to repair it or order parts or replace it per the contract because it said it was a range so in a week I will be calling back to the service company to reschedule a repair on the microwave even though this service tech told me that they no longer have parts for this microwave because it's over a year old and they will have to replace it, but he can't put the order in to replace it because it said it was a range so another service tech will have to come out and say oh we can't fix it. It has to be replaced in under the warranty. They will replace it. What a nightmare plus most of the contacts are AI generated on the text messaging and the AI does not understand or is incapable of making the corrections it could just keep asking for the information
Rick W,
Salinas, CA