Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
What does review title mean?
5 stars out of 5. Samantha AI robot is creating confusion. The AI robot called my cell phone and said the technician was running ahead of schedule so he will come between 11am and 1pm today. Norman, the technician said he was not running ahead of schedule. He sent a text to my cell phone at 2:50pm to tell me that he as on the way. He did everything that was expected of him. Sears managment, your AI system needs to be replaced by live agents, immediately.
Diane M,
Honolulu, HIFridge
Tim was great with his knowledge. We have a very old fridge an extra and Tim had the parts. It's still running. Thanks Tim!
Patricia M,
Huron, OHRate Ben with 5 stars
Ben went right to my problem, explained where the leak was coming from and why. Had it fixed in no time, very professional and experienced technical way.
Nellia C,
Manteca, CAAdam was great
Appreciate Adam working late and making it to my house! Friendly and helpful!
Michelle B,
Rocky Mount, VA.
Joe was great. Your AI sucks. You should fire the person in charge of AI.
Mark E,
Surprise, AZGreat technician - Horrible scheduling by company
Jimmy did a freakin and was very apologetic for the scheduling issues. The AI system cancelled us 4 times after waiting all day for us to reschedule. Had 2 no shows and sent me texts twice to schedule but then won't let me schedule the dates. Over a month to get our refrigerator back to working
William S,
Amarillo, TXGood tech
This guy can explain it all. He is good at his job, now we will see if he can fix it!
Michael T,
Chandler, AZService call
Was very thorough, and professional. I feel he did a great job.
Sherri H,
New Lexington, OHZarryu
He is humble and professional,he clarify the issues on my refrigerator and told me what he is doing in details and he fixed it 2 appointments.Thank you Zarryu.
Nardos K,
Laurel, MDFrig
Jorge went the extra mile. Explained what was wrong, how fixed and listened. Extremely please with his service. Good person for NEW TECHS to learn processes of repair as well Deal with Dissatisfied customer. Customer service 100%. Excellent!
Antoinette B,
Winnebago, IL