Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Total professional
Troy was very adequate and knowledgeable about his work, very polite and professional attitude, no wasted no time, completed his work in a timely manner, he rates a five by all means
Cheryl S,
Norman, OKThumbs up
David was quick, efficient and left the area nice and clean
Becky P,
Muskego, WIService tech great; systems flunk
Both service techs were competent and pleasant - Dane and Daniel. On the minus side, your systems dependent on AI are a customer service nightmare. And whoever orders parts needs to rethink the source as all parts were damaged in shipment, resulting in a 2 week lag from diagnosis to repair. Because of having AHS warranty insurance, I had no choice of repair vendors. Based on this experience, while the 2 men were great, I will never use Sears repair again.
Joanne B,
Mesquite, NVLG refrigerator
Friendly and knowledgeable technician. Arrived on time per his eta pho e call.
Terri M,
Placerville, CARefrigerator Repair
Knowledgeable Kind Professional thank you so much for your service
Bonnie M,
New Bern, NCGreat Service
Had a excellent experience with your Technicians, they were incredibly friendly and helpful and the service was fast and efficient.
Jessica S,
N Hollywood, CATechnician
He was very professional, knowledgeable, and friendly. It was a welcome experience to other companies!
Delayne M,
Rosie, ARRefrigerator repair review
The technician, Brent was very efficient, respectful, and knowledgeable, I would highly recommend him.
Claudialee S,
Hillsboro, TXExcellent, punctual, and professional service!
Barry contacted me by voice about 45 minutes prior to his arrival — thank goodness someone is still communicating with intelligence, which is something I cannot say for the initial appointment-making stage managed by Sears Home Services, which is now entirely driven by artificial intelligence and literally makes it impossible to communicate with a human being, despite the fact that the A.I. workflow is riddled with problems—which are also impossible to report or give feedback on! So setting up the appt was extremely frustrating. But that wasn't Barry's doing. Once the appointment was made, Barry arrived on time, and was able to diagnose the problem with my appliance quickly, answered anll of my questions thoroughly and competently, and gave me a quotation for its repair.
Chris W,
Long Beach, CAService for refrigerator.
Service was great. Excellent job. Did repair of ice maker, and checked freezer.
Ethel J,
Berkeley, CA