Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
58K
Average Rating
4.7/5
Freezer repair
An appointment was scheduled for 7.22.25 with the arrival window of 8AM to 5PM. No calls, no text. I finally, at 2 PM, went to the email off the day and found in small print that I needed to reschedule because the technician wasn't available. This was VERY FRUSTRATING because we had company coming the next day and the rescheduled appointment was the day after their arrival. I called and the reschedule was made. I expressed my upset that I had not received a call or a text. Very disappointed with the service. On 7/24/25 when Joel came, he didn't text ahead of time, but he did a good job of diagnosing the issues and found there wasn't a need for a repair. The symptoms I had experienced were due to my opening the freezer too many times, as I was making healthy home made ice cream and he said that could be the cause the "snow" in the freezer. Thank you to Joel for great service!
Eileen S,
Prescott Vly, AZTim
Great. Tim was thorough and explained everything to me and how to properly maintain the appliance.
Kavin S,
Pineville, LAFridge water line
Jorge was awesome. Very nice and professional, took his time and provided great guidance.
Jenny G,
Wauconda, ILFridge needed fixed
If we could give our tech more the 5 stars we would.....Gary was outstanding and amazing and very personable. If we need service in the future we will definately request him for any of our repair needs......what a great guy!!!
Cynthia P,
San Diego, CA5
Micah did a great job. Very professional . . .I kinda gave him my diagnostics he took a look and immediately found the problem and started the work. Finished and cleaned up the work area. If I run into problems in the future I'll be requesting him as my technician…
Terry T,
Desoto, TXGood job
Bruce showed up on time and did the work. Positive attitude.
Brian S,
Perkinston, MSAmazing Work !!
He was so polite and went straight to work and was so knowledgeable and diagnosed the issue right away!
Christian F,
Scituate, MALouis the BEST
He called us ahead of time. Very professional. Overall great experience. whatever you are paying him its not enough.
Rose A,
Trenton, NJCustomer review of Terrence
On a scale of 1 to 5 Terrence is a 6. Outstanding. Give him a big raise.
John W,
Cary, NCGreat service
Tech was professional and did did a nice job. Thank you
Perry C,
Webster, MA