Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
57.6K
Average Rating
4.7/5
Sears service call…..Jose was very competent.
Jose was great. So nice to have a SEARS technician show up at my door. The light was out in the freezer. I started calling for repair in January. The 3rd party repair company came out 5 times. I started calling the number for them but I've been totally ghosted….no calls at all. Jose walked in for the 1st time today and went right to a different area of the freezer which was the cause of the light outage…in and out of our home within 1/2 hour. PLEASE…PLEASE…..quit sending these incompetent people out to your customers. They are a waste of time for your customers. ALSO….i find it very insulting that Sears customers are unable to speak to a customer service person when trying to set up appts or just customer questions. I made an appt this week for Wednesday and mid afternoon the call got cancelled….i had to start over again with your robot customer service.
Patricia R,
Surprise, AZCustomer
Dennis arrived promptly and was very kind. He was very knowledgable about the ice maker to be installed.
Denise C,
Bass Lake, CAVery Professional
He came right in with his equipment and got to work runnung tests. It didn't take him long to send in his estimate.
Jan B,
Fitzgerald, GAGreat
Tech was knowledgeable and friendly. Got my repair done quickly
Mickel T,
Colorado Spgs, COGreat Service
Duane came to my home trying to help resolve an issue with my refridgerator. He was very helpful, and fixed our temperature issue with our fridge. I appreciated how helpful, knowledgable and friendly he was given how late in the day it was. He was great! Thanks Duane!
Joseph W,
Milaca, MNOwner
Sergio was EXCELLENT. Friendly, professional and knowledgeable. Explained findings and was very nice. Clean, and prompt service
Sue J,
Calabasas, CAIce maker installation
Excellent & very professional experience with William V. Notified of impending arrival & very knowledgeable about installing the new part. Less than 30 minutes & the job was completed.
Frances S,
Hazlehurst, MSIcemaker repair
Dmitri was on time, friendly, knowledgeable & neat. Repaired Kitchenaid icemaker. Awesome job!! Because of Dmitri we signed up for home warranty.
Chip P,
Raleigh, NCExcellent service
After one appointment not fulfilled by Sears, making us wait an additional 10 days without a refrigerator, and after finding out on the Sears reset appointment day that there was no service appointment set, a benefits person reset the appointment for the scheduled day. Repair tech was extremely professional. Even wiped his feet before entering the house. Took care in moving the refrigerator from its enclosed space and carefully tested all areas to determine the issue. Provided clear information as to the problem and sent his assessment back to Sears. Excellent job.
Jeffrey K,
Freehold, NJRefrigerator repair
Jonathan was courteous and very professional. He explained the process and even offered a expended warranty. Left the work area clean after being done ✅
Sergio C,
Kingsville, TX